Customer Service High School

Bradley David Olson

Email: ********@****************.***

Address:

City: Shakopee

State: MN

Zip: 55379

Country: USA

Phone: 763-***-****

Skill Level: Any

Salary Range:

Primary Skills/Experience:

Dedicated and motivated, to maintain customer satisfaction and contribute to company success. Customer service expert with sound judgment and an ability to resolve problems tactfully and diplomatically. Experienced, knowledgeable about general warehouse operations. Works quickly and stays focused under strict deadlines. Organized, independent worker with strong time-management. 5-year background in customer service management, stocking and general grocery store operations. Grocery Store Clerk focused on maintaining a clean, safe and organized store that is appealing to customers. Categorizes and stocks merchandise with a high level of efficiency.

Educational Background:

High School Dipolma from Chaska High School, Chaska MN 1/2001 to 5/2003 (General)

Job History / Details:

Career Overview

Dedicated and motivated, to maintain customer satisfaction and contribute to company success.

Customer service expert with sound judgment and an ability to resolve problems tactfully and diplomatically.

Experienced, knowledgeable about general warehouse operations. Works quickly and stays focused under strict deadlines.

Organized, independent worker with strong time-management.

5-year background in customer service management, stocking and general grocery store operations.

Grocery Store Clerk focused on maintaining a clean, safe and organized store that is appealing to customers. Categorizes and stocks merchandise with a high level of efficiency.

Core Strengths

Computer literate

Consistent work history

Customer service experience

Direct labor crew training

Strong organizational skills

Strong work ethic

Good mechanical aptitude

Proficiency with mechanical and electric tools

Customer service skills

Good at following instructions

Produce knowledge

Inventory management

Product stocking

Merchandising and displays

Fusing, cutting and measuring tools experience

Strong Algebra and general math skills

Accomplishments

Successfully recruited and trained 3 new customer service managers.

Consistently commended by superiors for resolving volatile customer situations quickly and courteously.

Management Support:

Ensured smooth operations by supporting executive team.

Training

Responsible for training all new employees to ensure continued quality of customer service.

Computer Proficiency

Used Microsoft Excel to develop inventory tracking spreadsheets.

Work Experience

December 2006 to September 2010

Rainbow Foods/Roundy's Coulumbia Heights, MN

Customer Service Manager

Refilled and rotated items on shelves to maintain well-stocked inventory.

Verified all deliveries against invoices and completed shortage and overage reports.

Developed knowledge about products and sales items to answer shoppers' questions.

Unloaded trailers, received merchandise, verified orders and broke down produce loads.

Supervised, trained and developed team members in accordance with company policies and procedures.

Prepared and maintained inventory records.

Was in charge of all cashiers and baggers and ensured a smooth front-end operation by championing efficiency.

Left with notice to be a stay at home dad for a bit before my son started school.

August 2006 to December 2006

Northside Construction Hugo, MN

Apprentice Carpenter

Accurately read, understood, and carried out written instructions.

Responsible for wide variety of duties including, pipe fitting, painting, carpentry, electrical repair, installation, building repair.

Ensured proper installations through accurate reading of blueprints.

Followed standards and procedures to maintain safe work environment.

Operated wide variety of equipment including power saws, sanders, grinders, cranes drill press, forklift and basic hand tools.

Company went under due to housing market crash.

December 2005 to August 2006

Rainbow Foods Shakopee, MN

Overnight Manager

Refilled and rotated items on shelves to maintain well-stocked inventory.

Directly oversaw the overnight store operations, including issuing staff assignments and creating production lists.

Scanned shelves and product cases for expired stock and discarded outdated or spoiled items.

Assisted the team in meeting sales, stock loss, labor objectives and margin goals to increase profitability.

Conducted annual performance reviews.

Verified all deliveries against invoices and completed shortage and overage reports.

Developed knowledge about products and sales items to answer shoppers' questions.

Prepared and maintained inventory records.

Store closed due to established Cubs Foods nearby.

Educational Background

2003 Chaska High School Chaska, MN

GED

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