Customer Service Human Resources
Resume:
Bruce Alexander McGillem
Email: ********@********-*****.***
Address:
City: Pleasant Hill
State: MO
Zip: 64080
Country: USA
Phone: 816-***-****
Skill Level: Any
Salary Range:
Primary Skills/Experience:
Accomplished and highly experienced computer professional with expertise in requirement gathering and analysis, component and interface design and testing of various systems within department of defense and other governmental agencies. Excellent communication and interpersonal skills. Adept at working collaboratively with customers, team members, external data providers and management .
Educational Background:
High School Dipolma from US Armed Forces Institue (Henderson County High), Henderson KY 1/2001 to 5/1970 (General Education)
High School Dipolma from Some College Coursework
Longview Community Col, Henderson KY 1/2001 to 10/2012
Job History / Details:
Profile
Accomplished and highly experienced computer professional with expertise in requirement gathering and analysis, component and interface design and testing of various systems within department of defense and other governmental agencies. Excellent communication and interpersonal skills. Adept at working collaboratively with customers, team members, external data providers and management .
Core Qualifications
System architecture design
Strong analytical skills
Customer needs assessment
Data movement design and migration
Data Mapping
Testing/verification skills
Designing data interfaces
End-user technical support
Technical Expertise
Department of Defense Data Dictionary System
COBOL Program Code Analysis
Military Pay and Personnel Systems Maintenance
MCTFS Subject Matter Expert
Systems Problem Resolution, MCTFS Interfacing Systems Familiarity
Microsoft Office Suite
Professional Experience
April 1998 to August 2012
Computer Sciences Corporation Kansas City, MO
Computer Specialist, Systems Analyst
Serve as a Data Analyst Architect on Defense Integrated Military Human Resources System (DIMHRS)Project.
Analyzed data from legacy systems and utilized Department of Defense (DoD) data standards to map and build compliant data models/views.
Mapped PeopleSoft data elements into Information Requirements supporting applicable business and functional system areas.
Used Data Analysis and Reconciliation Tool (DART) to map and match legacy system against new program applications.
Recognized as MCTFS subject matter expert and mentored less experienced team members in mapping data within MCTFS.
Supported project management with preparation and presentations of Problem Trouble Reports (PTR's).
March 1993 to March 1998
Defense Finance and Accounting Service Kansas City, MO
Financial Systems Analyst
Enhanced and maintained major Department of Defense personal computer application, (Integrated Automated Travel System) and supporting mainframe interfaces.
Prepared written modifications with impact assessments and utility requests for the Information Technology Directorate.
Ensured achievement of pre-established deadlines by establishing and monitoring priorities and milestones.
Tested new systems development/enhancements for approval or disapproval and submitted output for review.
Resolved problems and supplied customer service/technical assistance to 24 field sites.
March 1991 to March 1993
Computer Sciences Corporation Kansas City, MO
Functional Analyst/Test Manager
Evaluated, analyzed and produced testing procedures for various projects relating to TFS.
Conducted AIS modification reviews and prepared memorandum for record.
Authored test plans and output documentation for submission to the project functional mangers.
Directed, evaluated, and scheduled 8 functional analysts/evaluators responsible for testing TFS AIS modifications.
Ensured achievement of deadlines and project completion within defined budgetary costs.
Prepared and presented both verbal and written project status reports to team and management groups.
Supported functional managers at critical design meetings.
Reviewed and ensured test plans were accurate and complete.
Analyzed the extent of each project and approved estimated hours and associated costs.
Education
University of Maryland Camp Marine Corps Base Butler, Okinawa
Asian Studies
Some College Coursework
Longview Community Col Kansas City, MO
Human Resources management
Military Experience
to
United States Marine Corps, Domestic & International Locations,
Personnel Administrator/Information Systems
Professional Affiliations
American Legion
Patriot Guard
Second Marine Division Association
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