Manager Customer Service

Burnadine Rich

Email: ********@**-********-********.***

Address:

City: Ocala

State: FL

Zip: 34474

Country: USA

Phone: 352-***-****

Skill Level: Any

Salary Range:

Primary Skills/Experience:

Highly motivated individual with 20 years experience in Mortgage Lending and Child Welfare. High-energy Manager successful in building and motivating dynamic teams. Cultivates a company culture in which staff members feel comfortable voicing questions and concerns, as well as contributing new ideas that drive company growth. Results-focused management professional offering 15 years of progressive leadership experience. Focused Operations Manager successful in contract negotiation and process improvement. Remains calm and poised even in high-pressure situations. Knowledgeable and innovative finance, sales and marketing professional whose success is based on integrity, exceptional customer service, efficiency and ambition.

Educational Background:

High School Dipolma from Webster University, Ocala FL 1/2001 to 10/2012 (Business Management)

High School Dipolma from St. Leo University, Ocala FL 1/2001 to 10/2012

Job History / Details:

Executive Summary

Highly motivated individual with 20 years experience in Mortgage Lending and Child Welfare.

High-energy Manager successful in building and motivating dynamic teams. Cultivates a company culture in which staff members feel comfortable voicing questions and concerns, as well as contributing new ideas that drive company growth.

Results-focused management professional offering 15 years of progressive leadership experience.

Focused Operations Manager successful in contract negotiation and process improvement. Remains calm and poised even in high-pressure situations.

Knowledgeable and innovative finance, sales and marketing professional whose success is based on integrity, exceptional customer service, efficiency and ambition.

Professional Experience

June 2012 to Current

United Way Ocala, FL

Volunteer- Trainer

Train clients how to manage their money by preparing a personal spending plan.

Identify ways to decrease spending and increase income.

Train from 16 to 30 clients a month.

July 2010 to January 2012

Kids Central Inc. Ocala, FL

Family Finder Coach

Provided case consultation, assistance, and guidance to 9 case managers.

Assisted in the planning and conducted the Blended Perspective Meetings for 30 to 35 children in foster care.

Assisted pregnant moms at Lowell Prison to prevent new born babies from foster care.,

Document in FSFN activities and progress in conjuction with case managers.

Used web and data base searches to track down a minimum of 40 family members for each case.

Attended home visits, court and staffing average 8 to 10 per week with case manager for assigned cases.

Maintained data and utilizes casework reports as needed on each case.

September 1997 to August 2009

Taylor, Bean and Whitaker Mortgage Corp. Ocala, FL

Branch Manager/Loan Officer

Managed a team of10 employees which included evaluating performance and determined staff levels.

Responsible for all aspects of operating the branch including recruiting, hiring, coaching, and managing office staff.

Launched 2 mortgage branch offices which involved establishing work process and training staff to generate sales.

prequalified/preapproved loans, evaluated applications and reviewed credit reports to determined loan risk.

closed 15 to 20 loans per month.

Generated annual loan volume of up to $21 million.

Education

2014 Webster University Ocala, FL

MBA Business Management

2003 St. Leo University Ocala, FL

Bachelor of Arts Business Administration

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