Customer Service High School

Jaclyn K Moore

Email: ********@************.***

Address:

City: Chicago

State: IL

Zip: 60616

Country: USA

Phone: 312-***-****

Skill Level: Any

Salary Range:

Primary Skills/Experience:

To develop a career with a company that will allow me to utilize and challenge the skills that I have acquired.

Educational Background:

High School Dipolma from Roosevelt University, Chicago IL 1/2001 to 4/2011 (Business Finance)

High School Dipolma from Roosevelt University, Chicago IL 1/2001 to 10/2012

High School Dipolma from University of Wisconsin-Milwaukee, Chicago IL 1/2001 to 10/2012

Job History / Details:

Career Focus

To develop a career with a company that will allow me to utilize and challenge the skills that I have acquired.

Professional Experience

May 2012 to Current

United States Postal Service Forest Park, IL

Mail Handler

Perform mail handling and mail processing duties

Sorts mail by using a processor

Assist in dispatching

Ability to process placards on the MTEL system

Current

October 2004 to July 2011

Bank Of America Chicago, IL

Senior Teller

Assisted customers with accurate and proficient transactions concerning their accounts.

Use 10-key, cash handling, and data entry.

Able to assist new employees, in the teller area, with the teller system.

Minimum administrative duties such as; answering the phones, assisting employees with solutions to situations that occur with customers.

July 2003 to October 2004

LaSalle Bank Chicago, IL

Teller II

Processed customer transactions face-to-face, cash handling, used 10 key, computer skills (data entry), and provided accurate and efficient transactions.

February 2002 to July 2003

Kohl's Corporate Office Menomonee Falls, WI

Store Care Representative

Protected the Kohl's accounts receivable by and completed tasks in a productive and useful manner as efficiently and as accurate as possible, while upholding a positive corporate image.

May 1998 to November 2001

Ameritech Communications, Inc Milwaukee, WI

Customer Service Representative

Provided directory assistance to cellular customers; Assisted with International and Toll service calls, handled escalated calls received from inexperienced operators, coach-assisted in the development of new employees.

Assisted with support desk activities which consisted of; relieving management, supervised online employees, overseen office operations (attendance, scheduling, data entry, and answering phones).

Education

Roosevelt University Chicago, IL

MBA Business Administration

2011 Roosevelt University Chicago, IL

BBA Business Finance

GPA in Field of Study 3.0

University of Wisconsin-Milwaukee Milwaukee, WI

Psychology

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