Customer Service Sales

Shannon Thurgood

Email: ********@******.***

Address:

City: West Point

State: UT

Zip: 84015

Country: USA

Phone: 801-***-****

Skill Level: Any

Salary Range:

Primary Skills/Experience:

Professional Profile: -Highly organized and dedicated, with a positive attitude. -Proven ability to manage simultaneous projects, work independently and meet deadlines. -Keen understanding of the critical relationship between logistics and productions. -Proven ability to utilize consultative sales to successfully sell tangibles within competitive markets. -Demonstrated ability promoting company goals and image. -Outstanding problem-solving and conflict resolution skills. Proficient in updating databases, data entry, auditing, planning, design, and maintaining customer files.

Educational Background:

High School Dipolma from West City Center, San Diego CA 1/2001 to 6/1992 (Generals)

Job History / Details:

Summary

Professional Profile:

-Highly organized and dedicated, with a positive attitude.

-Proven ability to manage simultaneous projects, work independently and meet deadlines.

-Keen understanding of the critical relationship between logistics and productions.

-Proven ability to utilize consultative sales to successfully sell tangibles within competitive markets.

-Demonstrated ability promoting company goals and image.

-Outstanding problem-solving and conflict resolution skills.

Proficient in updating databases, data entry, auditing, planning, design, and maintaining customer files.

Accomplishments

Awarded Pacesetter award in 2003-2004 for sales of $1,000,000. positive and professional attitude and outstanding customer service.

Bonused all four (4) years as a Senior Manager for reaching overall store sales goals.

Numerous customer compliments and letters written to corporate offices resulting in Customer Focused awards every year from 2009-2012.

Experience

March 2012 to October 2012

Peach Tree Construction Layton, Utah

Project Manager/Senior Estmator

-Contact customers to set an appointment to meet in home and discuss project scope, pricing, and desired outcome.

-Work up estimate using contractor take off program and send to customer via email.

-Schedule sub-contractors in order of need and give customer an estimated completion date.

-Oversee project and maintain excellent customer service and professionalism throughout project.

-When completed, meet with customer and make sure all work is completed to their satisfaction.

February 2004 to March 2012

Lowe's Home Improvement Bountiful, Utah

Senior Manager/Assistant Store Manager

-Provided excellent customer service at all times.

-Engage employees on the sales floor to motivate, boost morale and overall sales.

-Manage and train up to one hundred twenty (120) employees.

-Develop and implement sales plans for each department to reach overall daily, monthly and yearly sales goals.

-Perform daily safety walks and reviews to ensure a safe environment for both customers and employees.

-Engage employees on the sales floor to motivate, boost morale and overall sales.

-Analyze financial data and control expenses at a store level to ensure profit margin is in line to bonus.

-Perform physical inventory counts and follow up on discrepancies to keep inventory levels at desired amounts.

-Create and generate schedules for employees in assigned departments.

-Overall store management of a $30 million dollar store.

Education

12 West City Center San Diego, California

High School Diploma Generals

Contact this candidate