Customer Service Manager

Tiki Gilliam

Email: ********@**********.***

Address:

City: Coral Springs

State: FL

Zip: 33071

Country: USA

Phone: 954-***-****

Skill Level: Any

Salary Range:

Primary Skills/Experience:

Main goal is to work with a company who can provides opportunity for growth and personal development.

Educational Background:

High School Dipolma from Broward College, Coconut Creek FL 1/2001 to 3/2004 (Communications)

Job History / Details:

Highlights

Microsoft Works

EDI Edisoft

Scanners and Photocopiers

Excellent written and verbal communication

Accpac Pro Series

Great Plains

Fax Machine

Attention detailed with a focus on accuracy

Team player

Experience

January 2012 to April 2012

SMF Energy Corporation Fort Lauderdale, Fl 33309

Accounts Payable Specialist

Coded such items as invoices, vouchers, exdpense reports, check requests, etc with correct codes conforming to standard procedures to ensure proper entry into the financial system.

Handled all vendor correspondence via phone, email or mail.

Prepared non-inventory purchase order requisitions.

attached corresponding purchase orders to incoming invoices with all supporting documentation.

Investigated and resolved problems associated with the processing of invoices and entry's made to the account.

Prepared batch check runs and mailed out checks weekly.

Assisted with monthly status reports and monthly closings.

Reconciled various accounts by identifying posting errors or omissions by applying appropriate accounting standards.

Filed, maintained and distributed accounting documents, records and reports daily.

June 2008 to January 2010

Lennox N.A.S. Ft. Lauderdale, FL

Inventory Administrator

Oversaw and maintained inventory for over 80 branches across the U.S.

Properly coded over 400 inventory packing tickets daily in Great Plains system.

Conducted up to 7 physical inventories monthly and ran appropriate monthly reports to reconcile to the G.L.

Assisted accountants with correcting accounts by debit and or credit of account.

January 2010 to August 2011

Lennox N.A.S. Ft. Lauderdale, FL

Billing Clerk

Received in over 200 batches of paperwork from the branch managers daily.

Researched and resolved a variety of routine internal and external documents and inquiries concerning account status.

Timely communicated discrepancies and resolutions to appropriate branch and district managers.

Processed remittance information from checks, drafts and wire transfers for invoices provided by vendors.

Accurately reviewed instructions accompanying items to determine proper disposition and crediting accounts in accordance with standard procedures.

Sorted incoming and outgoing mail / packages using UPS and or FEDEX.

January 2003 to April 2007

Lucien Piccard, Inc. Ft. Lauderdale, FL

Customer Service Manager

Opened and scanned all incoming repairs to the 24kt Net system.

Cataloged and assigned repair numbers to all jewelry and watches.

Updated customers on the status of repairs and timely shipped out each item via FEDEX system.

Downloaded over 400 orders via EDI Edisoft system at least once a week.

Created P.O's for each consignment order for major retailers such as BJ's and ShopNBC.

Investigated and resolved problems associated with the processing of invoices and purchase orders.

Assisted CEO and developers regarding the design and overall aesthetics of timepieces.

Escorted sales team to Las Vegas yearly to the JCK Show.

Prepared appraisals and vendor spec sheets daily.

Oversaw all secretarial obligations including travel arrangements, coordinating conference calls and ordering of office supplies.

July 2000 to August 2002

American Express Ft. Lauderdale, FL

Executive Assistant

Transitioned 3 Service Delivery Leaders from one task to another by organizing and planning conference calls, booking conference rooms for staff meetings.

Recorded all staff meeting minutes from meetings and published them to all team leaders, approximately 250 people.

Booked travel arrangements and catering for all SDL's .

Processed payroll for all directorates and team leaders twice a month.

Distributed incentives and gift cards on a monthly basis to each team leader.

Maintained all personal team leader files and other confidential documents.

Education

2004 Broward College Coconut Creek, FL

Associate of Science Communications

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