Customer Service Quality Assurance
Resume:
Dale Burke
Email: *********@********.***
Address: ** ***** ***** *** *
City: New Providence
State: NJ
Zip: 07974
Country: USA
Phone: 908-***-****
Skill Level: Management
Salary Range: 35
Primary Skills/Experience:
See Resume
Educational Background:
See Resume
Job History / Details:
iDALE BURKE
52 Gales Drive, Unit 4
New Providence, NJ 07974
OBJECTIVE: To obtain a position utilizing existing customer service and technical skills.
EDUCATION: The Chubb Institute, Parsippany, NJ 1996
Diploma, Personnel Computer Specialist Curriculum
Jersey City State College, Jersey City, NJ 1969-1971
Earned 60 Credits towards an English Literature Degree
TECHNOLOGY: Hardware: IBM 30xx, IBM-PCas
Software: Access, Windows, Power Point, Excel, Word, Outlook.
Languages: COBOL
SUMMARY OF SKILLS & QUALIFICATIONS:
Provided Customer Service & QA for Local Telecomm system.
Provided IT support on Help Desk, trouble shooting problems and interfacing with users.
Answered questions and assisted customers on technical aspects regarding multiple products.
Trained new personnel on Customer Service and company policies.
EXPERIENCE: Verizon Business, Parsippany, NJ 1997-2010
Position eliminated due to company downsizing
ORDER WRITER
Received requests for sales shells from Manager and acted as the point of contact for customer issues and questions. Also responsible for contacting the sales shells requestor and obtaining any needed information. After implementation of the project, received and resolved any issues from the customer.
INFORMATION TECHNOLOGY SPECIALIST
Provided IT support for PC and Microsoft applications.
Chubb Group of Insurance Companies, Warren, NJ 1996-1997
Position eliminated due to company downsizing
QUALITY ASSURANCE FACILITATOR
Organize and map the testing procedures for an Inland Marine system
Topas Appliance City, East Hanover, NJ 1992-1996
Resigned position
CUSTOMER SERVICE SUPERVISOR
Supervise and train up to 18 employees on products and service
Crum and Forster Corporation, Morristown, NJ 1977-1991
Position eliminated due to company downsizing
SENIOR PROGRAMMER ANALYST
Achieved senior level status in the Property Programming Group developing and maintaining new rating methods. Provided maintenance, enhancements and new development for a Homeowners System. This system was comprised of over 200 programs written in COBOL operating with sequential & VSAM datasets.
To Whom It May Concern:
This letter is my personal recommendation for Dale Burke. I have been Dale's immediate supervisor for approximately 10 years. I found him to be consistently pleasant, tackling all assignments with dedication and a smile.
Besides being a joy to work with, Dale is a take-charge person who is able to present himself as professional to the other internal organizations we support which is in most cases is our sales reps. He is able to solve complex solutions in all areas of Local Service ordering. He has successfully worked on large Local Service projects for our company that has resulted in increased revenue.
Dale has excellent written and verbal communication skills, is extremely organized, can work independently and is able to follow through to ensure that the job gets done. He has exceeded all job expeditions while employed with VerizonBusiness. In fact Dale has been the person that I consult for business decisions for our organization. He has also been the highest performer in our group for all the years that I have been his manager.
Dale was always willing to offer his assistance and had an excellent rapport with the many constituents served by our organizations. He would be an asset to any employer and I recommend him for any endeavor he chooses to pursue.
Yours truly,
Charlene Wysong
Home number a 562-***-****
********.******@********.***
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