Sales Customer Service
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MARK W. L.
CARTER
St. Catharines, Ontario
L2N 5S3
Residence: 905-***-****
Fax: 905-***-****
E-mail: ****@**********.****
SUMMARY OF QUALIFICATIONS
Dependable and responsible, with a willingness
to learn and accept new challenges; excellent interpersonal,
communication, and organizational skills; highly adaptable and capable
of assuming many roles; professional manner and ability to assess
student needs; exceptional computer knowledge. Creative, intuitive
problem solver.
EDUCATION
2003 D'Youville
College, Buffalo, New York
Graduate
Elementary Teacher Certification Program
Student
teaching completed at Westmount (Grade 2/3, Thorold),
and
Sheridan Park (Grade 4/5, St. Catharines) schools.
1999-2001 Niagara
College (Continuing Education)
*
Introduction to GIS (Geographical Information Systems)
*
Paralegal Training I: Court Procedures
1995 Canadian
Institute of Financial Planning
*
Personal Financial Planning
*
Financial Economics
1995 Brock
University, St. Catharines, Ontario
Bachelor
of Arts degree (Classics)
1992 Grantham
High School, St. Catharines, Ontario
Ontario
Secondary School Diploma
QUALIFICATIONS
* Certified by the Ontario College of Teachers to teach Primary and
Junior grades in Ontario.
OCT Registration number .
* Additional Qualifications:
* Reading Part I
* Primary Specialist Part I
* Special Education Part I
* Teacher-Librarian Part I
* Integration of Information
and Computer Technology in Instruction, Part I
* ETFO Summer Academy:
* No More All Night Marking!
Assessment Tools that Work
* Happiness is a Calm Classroom
* District School Board of Niagara in-service workshops:
* Phys. Ed. in a Pinch Parts 2
and 3
* Using the Four Stage Research
Model at the Primary and Junior Level
* Windows of Opportunity for
the Junior Grades: Literature Circles
* A Guide to Effective
Instruction in Reading, K-3
* Secretary, ETFO Niagara Occasional Teachers' Local (2005-Present)
* DSBN Multi-Workplace Joint Health and Safety Committee Member (WSIB
Certified) (2005-Present)
* WSIB Certified Joint Health and Safety Committee Member
* Standard First Aid and CPR B
* Non-Violent Crisis Intervention (NVCI) certified
SKILLS
* Visual Basic and Python programming I am the author of several programs,
including CashWizard POS for Windows,
ECR Bridge, and Athletic In/Out System.
(See Software section below)
* HTML Web-page creation * Computer maintenance, trouble-shooting, and repair
* Network cabling, installation, and configuration
* Cash register programming (Sharp, Tec, Casio), maintenance, and repair
* Vigilant Business Software Solution Provider Certification Course
Also experienced with the support and
installation of a variety of POS software
including QuickSell 2000 and
BusinessVision.
* Amateur Radio Operator's Certificate
* Typing speed ~80 WPM
EMPLOYMENT HISTORY
2003-Present District School Board of
Niagara
Elementary (Primary/Junior) Occasional Teacher
As a substitute teacher I teach everything from junior kindergarten up
to Grade 8. I am
also the Secretary for the ETFO Niagara Occasional Teachers' Local,
creator of the Local's
web site (www.niagaraot.org), and the Occasional Teacher Member of the
DSBN Multi-Workplace
Joint Health and Safety Committee. I'm also a member of the ETFO
Provincial New Members Standing Committee, have been a delegate to the
ETFO AGM, and have played key roles in collective bargaining and
rewriting our Local constitution. Given the chance, I'll bring
the same level of energy and dedication to my own classroom.
2005-2007 SITEL Customer Care /
Hewlett-Packard (HP)
Technical Support Professional
As part of the Hewlett-Packard HPUX data storage support group, I was
responsible for telephone technical support of HP tape drives,
auto-loaders, and libraries.
2003-2004 Accenture Business Services
for Utilities
Customer Service Representative
1998-2001 Peninsula Cash Control
Systems Inc./Quick Service Canada
Technician/Technical Support
As a technician at Peninsula Cash, I programmed, installed and serviced
cash registers, computerized POS systems, printers, and Panasonic
hospitality systems.
I was responsible for programming, installing, and instructing
customers on the operation of all new Tec and Casio registers, as well
as QuickSell 2000 computerized POS installations. I also serviced
Panasonic printers, Panasonic terminals, PointWatch video surveillance
software, and PanPoll polling software installed in large quick service
industry accounts such as Tim Horton's, Wendy's, and Mr. Sub.
1995-1998 Carter Computer Solutions
Marketing Manager/Computer and Cash Register Technician
Carter Computer Solutions is a successful computer consulting firm that
specializes in business accounting and point of sale systems, computer
service, networks, Sharp cash registers, and hospitality systems. As an
active part of the management team of the business during its infancy,
I have experience in every aspect of building and running a successful
business.
1998 Peaks Indoor Rock Climbing Club
Climbing Instructor
Responsible for supervision of groups of children (school groups,
birthday parties),
ensuring that standard safety practices were followed and understood.
Demonstrated
basic climbing techniques and operation of safety equipment.
1994 DMS Marketing Services, Inc.
Credit representative
1993 Brock University, Classics
Department
Slide Librarian
INTERESTS, ACTIVITIES
* President of the Board of Directors, 6 Westlake Lane condominiums
(2006)
* Member of the "" Science Fiction and
Fantasy Writers' Workshop
* Brock University Fencing Team and Niagara
Swordsmen Fencing Club (1992-2005)
* Provincial-class Foil and Epee Fencing Judge
* National Coaching Certification Program (NCCP) Level 2 Theory
* Sports Injury Prevention and Care course
* Rock climbing, hiking, backpacking
* Sailing (aboard my 18.5' sloop, the Tahlmorra)
* Taoist Tai Chi
* Kumite Karate Club, Thorold, Ontario (Purple belt)
* Brock University Archaeological Society Outreach Program (1992-95)
Part of a team of students going into
local elementary schools to work with
children teaching them about archaeology.
* Brock University Archaeological Society (BUAS), Secretary (1993-94)
ARTICLES, SOFTWARE
I have listed below various articles I have written, and software
products I have produced. The links below take you to the complete text
of these articles, and the home pages of my various programs.
December 2004 Published an
discussing Windows XP as a platform for open-source software in .
October 2004 Published a piece of flash fiction entitled Second
Skin in the Eggplant Literary Productions' Library.
April 1998 Published an article on year 2000 compliance and personal
computers in the April edition of the Home & Office Computing
newspaper entitled "Is
Your Computer Ready for the Year 2000?" Appeared on radio
station 610 CKTB in May '98 as a scheduled guest to discuss year 2000
issues.
March 1997 Published an article on the various methods of computer
virus infection in the March edition of the Niagara Home &
Office Computing newspaper entitled "Understanding
Computer Viruses"
October 1996 Published an article on computerized point of sale systems
in the October edition of the Niagara Home & Office Computing
newspaper entitled "The
Point of Sale Dilemma".
June 1996 Published a front-page article on computer security in the
June edition of the Niagara Home & Office Computing newspaper
entitled "The
Best Security is Free".
SOFTWARE
CashWizard
POS for Windows 2.1a
CashWizard POS is a remarkably easy to use, flexible cash register
solution for your PC. With
minimal hardware requirements and a host of features, CashWizard is an
inexpensive way to
computerize your point of sale. CashWizard puts a cash register in your
PC!
ECR
Bridge 1.1
ECR Bridge is a program which facilitates programming of a TEC 1350
cash register from a
computer. ECR Bridge permits almost all programming operations from the
PC, allowing
register dealers to speed their deliveries, and end users of the
register to enjoy savings by making
their own programming changes.
Athletic
In/Out System for Windows 1.1
Athletic In/Out System was created to facilitate tracking of items
issued to and received from
members of an athletic facility, and to track facility usage. Designed
for use with a touch screen
and magnetic strip reader, the program's simple user interface allows
for very fast customer
throughput. It is currently in use at Brock University.
RSI
Break for Windows 1.5a
RSI Break is a simple program that reminds you to take breaks from your
computer, in order to
manage and prevent repetitive strain injuries that result from extended
computer use. RSI Break
received a 4 Star rating from ZDNet.
Sales
Tax Calculator for Windows 1.9a
Sales Tax Calculator calculates two taxes, does tax-inclusive pricing,
and is fully customizable. Extremely easy to use, Sales Tax Calculator
is a must-have for on-site computer work and for
anyone that needs to calculate taxes-included pricing.
Sales
Tax Calculator for Palm OS 1.1
Providing the same functionality as the Sales Tax Calculator described
above, this version
is ported to the Palm OS for handheld computers. A handheld platform is
where this
application really demonstrates it's strength in reducing errors and
saving time.
Investment
Calculator 1.3
Investment Calculator calculates compound interest over a user-defined
period, duration, rate of
return, and frequency of investment. This program handily demonstrates
the time value of
money.
RPG
Dice Roller for Windows 1.2
This simple freeware program is a virtual dice roller, handling many
dice types.
Pick
A Number for Palm OS 1.1
This is a freeware configurable random number generator for Palm OS
handhelds.
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