Customer Service Manufacturing

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PATRICIO E. DE LOS SANTOS2414 South Clark Drive http://www.linkedin.com/in/patricioedelossantos Home: (480) 656-9830Tempe, AZ 85282-2919 Email: ************@***.*** Cell: 602-***-**** SUMMARYSenior management professional with extensive experience in senior supervision and in clean room environments.Proven results in leading technical and non-technical teams to achieve desired quality results. Analytical skills Dependable, Detailed oriented Coaching, Leadership (Lead by Example), Mentoring skills Fast Learner, Multi-tasker Customer Service skills (internal, external) Individual and Team Contributor Effective verbal and written communication skills New Hire Orientation Excellent Interpersonal skills Payroll, Recruiting Influencing skills Positive attitude Organizational skills Strong work ethic Problem Solving skills Training, Computer literate PROFESSIONAL EXPERIENCEARBONNE INTERNATIONAL (SELF-EMPLOYED), Tempe, AZ 2012 - PresentIndependent Business ConsultantIntroduce Clients and/or Preferred Clients to the Arbonne products and service. Educate, teach and train prospectiveBusiness Consultants.The idea is to provide skin care products unparalleled in quality and effectiveness developed in Switzerland in 1975,when one man, Petter M rck, together with a group of leading bio-chemists, biologists and herbalists, fulfilled his visionand founded Arbonne.Arbonnes skin care products, based on botanical principles, became a reality in the United States in 1980 and are nowshared throughout the world through Arbonnes network of Independent Consultants. Building on these same foundingprinciples, Arbonnes product line has since grown to include both inner and outer health and beauty products that areunparalleled in quality, safety, value, benefits and results!Botanically Based. Pure. Safe. Beneficial. Plant & Herbs + Science & Technology. Skin Care. Color. Nutrition. WeightLoss. Aromatherapy. Formulated in Switzerland. Made in the USA.SELF-EMPLOYED, Tempe, AZ 2010 - PresentVisitation Supervisor / Office Manager (Subcontractor, Part-Time, Family and Children Services)Supervise family court ordered Parent-Child visitations. Main duties are to observe, document, and report supervisedparenting time. Family Court hearings/testimony, weekly bank deposits, timecards, scheduling, filing/copying/printing,ordering of supplies, client intake.ON SEMICONDUCTOR, INC., Phoenix, AZ 2010 - 2010ON Semiconductor (Nasdaq: ONNN) is a preferred supplier of efficient semiconductor technologies to customers in thecomputing, communications, consumer, automotive, medical, industrial, and military/aerospace markets..Senior Manufacturing Supervisor (temporary position through Superior Technical Staffing Resources, Inc.(Contract ended)).Supervised, coached, managed, and led a team of 28-Manufacturing Associates in the Etch/Photo/Photoglass areas toachieve daily manufacturing goals. Used PROMIS Manufacturing processing system.STMICROELECTRONICS, Phoenix, AZ 1997 - 2009One of the world s largest semiconductor companies with net revenues of US$10.0 billion in 2007.Senior Manufacturing Supervisor / Technical Team LeaderSupervised, coached, managed, and led a team of 20-32 technicians to achieve daily manufacturing goals (Etch,Etch/T84, Diffusion areas). Managed shift training, Cleanroom Protocol/Audits/Tours, Wafer Handling, Quality/SmartYield system, improving yield by 10%, cycle time reduction to 2-mask layers/day, reclaim system, performanceappraisals, merit system, payroll, Manufacturing Excellence program, 5S program, Gung Ho! Philosophy, SupervisorySafety Team member. Used Workstream Manufacturing processing system. Working Senior Manufacturing Supervisor (certified, light maintenance, and metrology).PATRICIO E. DE LOS SANTOS PAGE 2 Etch: FSI Mercury Cleans, Megasonic Reclaim/Wetbench, ACI/AEI, Oxide (LAM XL/Exelon Alliance), Poly (LAM Alliance 9408), Metal (LAM Alliance 9600), Semitool solvent strip, Excelis Gemini GPL/GES CF4 Ashers, Excelis Gemini/Fusion PCU UV Bake, Metrology (Thermowave Opti-probes, Tencor KLA), and WIP transporters). Etch/T84: FSI Mercury Cleans, Megasonic Reclaim/Wetbench, ACI/AEI, Oxide (LAM XL/Exelon Alliance), Poly (LAM Alliance 9408), Metal (LAM Alliance 9600), Semitool solvent strip, Excelis Gemini GPL/GES CF4 Ashers, Excelis Gemini/Fusion PCU UV Bake, Metrology (Thermowave Opti-probes, Tencor KLA), Tape, De-tape, Parametric Testing/T84, WIP transporters). Diffusion/CVD: Thermco vertical furnaces, FSI Mercury Cleans, Megasonic wetbench, Thermowave Optiprobes, Tencor KLA; Cleans, Oxides, Poly, Teos, Nitride, Anneal, Reflow, Plasma, EB/Redep, Passivation, WJ (Watkins Johnson), Megasonic Reclaim/Wetbench, Laserscribe/Starts Cell, RTA. Taught and organized Manufacturing Excellence curriculum program for A-Shift. Interviewed, selected, trained, and documented manufacturing and temporary personnel. Completed Making My Job Easier (MMJE) Projects/Presentations #1-8 to improve production by 10%. Individual and team building skills. Analytical and problem solving skills. Implemented the Individual Initiative Process to document and monitor manufacturing technician certifications and training history. Recruited manufacturing technicians and engineering professionals at job fairs (i.e., Jobing.com).ARIZONA STATE UNIVERISTY, Tempe, AZ 1996 - 1997College of EducationInterim Coordinator for College of Education Communications (1997 1997)General communications information specialist for College of Education Newsletter, College Activities Calendar, andCollege Publications (i.e., Aspire). Using Microsoft Office Suite (Word, Excel, PowerPoint, Project), NetscapeNavigator, QuarkXPress, Claris Works and Adobe Photoshop (Macintosh based platforms). Co-Published College of Education Aspire Magazine for Academic year. Scheduled photo shoots, interviews, researched and organized articles for COE publications.Interim Computer Site Supervisor (1996 1997)Supervised and managed the Technology Resource Lab/Computer-Media Centers including 10-graduate students and 13-work study hourly students. Maintained equipment, purchasing, HR documentation, inventory records, providedcomputer and media needs for students and faculty. Completed Computer Site upgrades (i.e., new computers, hard drives, software). Completed upgrades to Multi-Media centers (i.e., new media equipment and electronics).MOTOROLA, INC., Phoenix, AZ 1983 - 1996Global leader in forefront of communication inventions and innovations for nearly 80 years.Senior Manufacturing Supervisor / Teams CoordinatorSupervised, coached, managed, and led a team of 30-40 Manufacturing Technicians to achieve daily manufacturinggoals. Experienced as a Unit Supervisor (C-1 Shift), Manufacturing Supervisor in the Etch area and Probe area (workingsupervisor certified, light maintenance and metrology), Production Training Instructor (Etch, Photo, Diffusion, Metals,PROMIS), General Clerk, Back-Up Lead Production Operator (BLPO), and Wafer Processing Operator (Crystal grow,Saw, Cleans, Etch, Polish, Final Inspection). Used PROMIS/TRAK Manufacturing processing system. Wafer Processing Operator, General Clerk, Production Training Instructor, Working Senior Manufacturing Supervisor (certified, light maintenance, and metrology). Start Cell (incoming raw wafers and packaging), Diffusion (Thermco horizontal furnaces, wet cleans, spin dryers, metrology), Photoresist (HMDS ovens, Negative/Positive resist dispensing tracks, Canon/Stepper/Ultratech aligners, track developers, ADI), Etch (Wet/Dry-Tegals, ACI/AEI), Implant (Nova), Metals (MRC metal deposition tools, Thermco heat treat furnace), Backgrind (disco grinders), and Probe processes (Backgrind, Class Probe, Unit Probe, Defect/ink inspection and Die Cage processes). Wet (Oxide), Dry (Tegals), and Metal Etch (Aluminum, Gold), EMO (crystal grow, saw, polish, cleans, final inspection). Fab (Cleanroom Protocol/Audits/Tours and Wafer Handling). Led all Total Productive Manufacturing (TPM) activities for the department (coached, mentored, facilitated, and led teams). PATRICIO E. DE LOS SANTOS PAGE 3 Coordinated the N06 Manufacturing Specialist program. Taught SEMI-E10 Maintenance Downtime Standards classes. Taught PROMIS Manufacturing computer/processing system classes. Excellence In Quality Improvement Award, Motorola, May 1996. EDUCATION MA, Human Resources (Graduate Candidate 2013) Ottawa University, Phoenix, Arizona BS, Business/Management University of Phoenix, Phoenix, Arizona A.A.S., Total Quality Management Leadership A.A.S., Management/Supervision A.A., General Business Mesa Community College, Mesa, Arizona National Professional Certification in Customer Service Maricopa Workforce Connection (job training courses) Right Management (job training courses) Supervised Visitation Network (job training courses) Bilingual (English / Spanish - able to speak and understand Spanish at the intermediate level) AWARDS Achieved several recognitions (interpersonal skills, quality, leadership), STMicroelectronics Nominated for Best Team for Making My Job Easier #7 (MMJE), STMicroelectronics Completed Dale Carnegie Leadership Seminar, STMicroelectronics Excellence in Quality Improvement Award, Motorola Total Customer Satisfaction Showcase Team Member, Motorola 11+ years Perfect Attendance, Motorola Presidents Award of Recognition, Mesa Community College National Deans List, Mesa Community College Certificate of Total Quality Management Leadership Certificate of Management/Supervision OTHER (STMicroelectronics) Making My Job Easier (MMJE) presentations #1 through #8 Individual Initiative Process (IIP) Manufacturing Excellence Coordinator for A-Shift Manufacturing Safety Supervisor Representative for A-Shift eLABOR and KRONOS Payroll System expert Conducted Fab audits and tours for external/internal customers