Manager Customer Service
Resume:
Mary McCormick
Email: *********@********.***
Address: *** *. ******* *** #****
City: Long Beach
State: CA
Zip: 90802
Country: USA
Phone: 562-***-****
Skill Level: Management
Salary Range: $85,000
Primary Skills/Experience:
See Resume
Educational Background:
See Resume
Job History / Details:
Mary M. McCormick
411 W. Seaside Way, Unit 1504
Long Beach, CA 90802
*********@********.***
H: 562-***-**** M: 805-***-****
Confident, creative and highly qualified marketing and communications professional with 20+ years of distinguished performance. Broad-based background encompasses exceptional work ethic and commitment to organizational objectives within a highly competitive and rapidly changing marketplace.
Proactive manager, team builder, tactical planner with ability to attract and secure key players in building strong and lasting relationships. Recognized for decisive leadership, proven ability to face challenges head-on, execute business sound decisions, direct new initiative launches, while maintaining budget and achieving organizational goals.
Able to work under pressure and independently on a variety of goals and tasks.
* Handle a health system`s marketing budget, invoices, creating, maintaining financial reports, and monthly review.
* Creative concepts, copywriting, editing, proofreading, to strategizing, responsible for creating marketing campaigns, patient education and outreach promotions publicizing an entire health system and services.
* Strategic marketing relationships with design vendors for promotional materials, advertisements, flyers, posters, weekly email blasts, bulk direct mail pieces, internal and external newsletters, brochures, press releases, changing website and flat panel content, quarterly magazine, video, radio, television and social media strategies.
* Lead management teams, volunteers and work peers toward more productive work to develop and market brand strategies with proper delegation of project tasks as needed.
* Bring together physician base and potential patients through events, marketing collateral, seminars and other presentation opportunities.
* Develop and implement highly effective organizational tools to plan over 25 events a year and assure attendance for over 500 physicians and over 2000 attendees.
* Work closely with management and coordinate simultaneous ad and direct marketing campaigns for wide range of service lines to reach various demographics, while assuring market needs are met and executed on time while saving costs.
Passionate leader who achieves collaboration across the organization. Trusted adviser to staff, auxiliary, executives and board members.
Experience
Community Memorial Health System, Ventura, CA
Marketing Manager, 2002 to Present
Not for-profit 340 bed health system established in 1901. Responsible for developing marketing plan, driving all event and marketing products and programs for a health system made up of two hospitals and 11 clinics. Maintain and establish relationships in community, within physician base, auxiliary, executives and staff. Accountable for a $1,000,000 budget.
The Arthritis Foundation, Thousand Oaks, CA
Special Events Coordinator, 2000-2001
Largest national nonprofit organization dedicated to prevention, control and cure of the leading cause of disability in the U.S. Plan, organize and implement all event related training, fundraising advising, coordinate travel, participant newsletter, and related correspondence. Support efforts to maintain continued relationships with volunteers, participants, committee members, donors and those affected by arthritis.
The Thacher School, Ojai, CA
Development Office Manager, 1997-2000
Oldest coeducational boarding school in California (1889) with a 235 student enrollment. Plan, organize and implement all development office related events, including annual all-class reunion, develop and oversee annual fund report magazine, and support all alumni relation efforts, programs and meetings. Assist in continued relationships from students, faculty, parents, and board members to high-end donors.
Behavioral Science Technology, Inc., Ojai, CA
Conference Coordinator, 1993 to 1997
Worldwide safety consulting to over 2600 companies. Plan, arrange and coordinate 2000+ attended 5-day users` conference and user`s exhibit, along with smaller regional conferences in select US locations. Maintain relationships from front line team members and vendors to company executives. Budget, market and manage projects from conception to completion. Accountable for a $500,000 budget.
Education
BA, Sociology, California State University Northridge, CA, 1992
Computer Literacy
Various Desktop Products: Outlook, Word, Excel, Access, Adobe Acrobat, donor software including Blackbaud`s Raisers Edge. Social media such as Facebook, Twitter, and Word Press blogging.
Personal Information
Birthplace Santa Monica, California
Extracurricular Activities
Nordhoff High School, Ojai, CA, Music Department Board member, 2010-2012
Community Memorial Healthcare Foundation, Gold Dust Gala committee member, 2005-2007
Community Memorial Hospital Service Excellence, OASIS Marketing Committee chair, 2006-2008
YMCA, Ventura, CA, Marketing Committee member, 2005-2007
Community Memorial Health System, Activities Committee member, 2005-2007
Outside Interests - spending time with family, running, and music enthusiast.
References
Kenneth Strople, President and CEO
Downey Regional Medical Center
11500 Brookshire Avenue
Downey, CA 90241
***.*******@*****.***
Carolyn Gstettenbauer RN, Nursing Quality Consultant
Santa Barbara Cottage Hospital
400 West Pueblo Street
Santa Barbara, CA 93105
********@****.***
Susie Quinlan, Customer Service
Commander Printed Products
3450 Camino Del Sol
Oxnard, CA 93030
******@*****************.***
Denise Helm, Payroll Systems Administrator
SNF Management Inc./Windsor Healthcare
9200 Sunset Blvd., Suite 700
W. Hollywood, CA 90069
*****@******.***
Karen Souza Smith, Medical Staff Services Manager
Ventura County Medical Center
Medical Staff Office
3291 Loma Vista Road
Ventura, CA 93003
******@*******.***
Andy Gilman, Director of Outreach
Oak Grove School
220 W Lomita Avenue
Ojai, CA 93023
*******@********.***
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