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Customer Service Manager

Location:
Princeton, MN
Posted:
November 07, 2012

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Resume:

Brian Magnuson

Email: abpccz@r.postjobfree.com

Address:

City: Princeton

State: MN

Zip: 55371

Country: USA

Phone: 763-***-****

Skill Level: Any

Salary Range:

Primary Skills/Experience:

Reliable Customer Service Representative with proven track record in demanding sales and account management environments. Field Coordinator driven to improve morale, decrease turnover and improve productivity. Retail owner/manager with 30 year background in employee management, hiring, training and benefits. Highly detail-oriented and organized.

Educational Background:

High School Dipolma from St. Cloud State University, Metro ZZ 1/2001 to 6/1984 (Business)

Job History / Details:

Career Overview

Reliable Customer Service Representative with proven track record in demanding sales and account management environments.

Field Coordinator driven to improve morale, decrease turnover and improve productivity.

Retail owner/manager with 30 year background in employee management, hiring, training and benefits. Highly detail-oriented and organized.

Core Strengths

Large cash/check deposits

Store maintenance

Top sales performer

Proficient in cash management

Shipping and receiving professional

Customer service expert

Opening/closing procedures

Creative problem solver

Energetic work attitude

Active listening skills

Client relations specialist

Excellent communication skills

Inventory control

Skilled trainer

Client relations specialist

Excellent time management skills

Meticulous attention to detail

Effective workflow management

Focused on customer satisfaction

Scheduling

Training and development

Accomplishments

Numerous awards and commendations for goals reached and exceeded in Excellence Club while employed by Super America .

Business Development:

Developed strong relationships with key referral sources which resulted in 23 percentage increase in referrals over one-year period.

Managed a portfolio of 6 accounts generating $2.5 million in sales.

Work Experience

May 2008 to Current

Plant Essentials Perkasie, PA

Field Coordinator

Replenished floor stock and processed shipments to ensure product availability for customers.

Facilitated monthly and quarterly physical inventory counts.

Recruited and interviewed 100s of applicants per season.

Responsible for all areas of training with each employee.

August 2001 to September 2008

Four Seasons Sports Cambridge, MN

Retail Sports Owner

Oversee all aspects of retail business, including but not limited to:

Staffing

Scheduling

Payroll

Tax Preparation

Inventory Control

Customer Service

Merchandising

July 1985 to July 2001

Super America Andover, MN

Store Manager

Manager of operations at gas station which sales exceeded or 2 million dollars annually.

Educational Background

1984 St. Cloud State University St. Cloud, MN

BBA Business



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