Customer Service Sales
Resume:
Amancio Aguirre
Email: ********@***************.***
Address:
City: Sun City
State: AZ
Zip: 85351
Country: USA
Phone: 623-***-****
Skill Level: Any
Salary Range:
Primary Skills/Experience:
Customer Service Representative who maintains a high level of professionalism, patience and efficiency to minimize customer dissatisfaction and increase customer loyalty.
Educational Background:
High School Dipolma from Clearview High School, Lorain OH 1/2001 to 5/1962 (College Prep)
Job History / Details:
Summary
Customer Service Representative who maintains a high level of professionalism, patience and efficiency to minimize customer dissatisfaction and increase customer loyalty.
Highlights
High customer service standards
Service solutions expert
Dedicated to process improvement
Conflict resolution proficiency
Devoted to data integrity
Strong problem solving ability
Negotiation competency
Troubleshooting skills
Proficient in customer account software
High customer service standards
Service solutions expert
Dedicated to process improvement
Conflict resolution proficiency
Devoted to data integrity
Strong problem solving ability
Negotiation competency
Troubleshooting skills
Proficient in customer account software
Accomplishments
Managed call flow with up to [] calls in queue per minute.Exceeded corporate target for customer satisfaction for [] months in a row.
Experience
February 2001 to April 2012
Take charge America Phoenix, Az
credit counselor
Collected customer feedback and made process changes to exceed customer satisfaction goals.Provided accurate and appropriate information in response to customer inquiries.Demonstrated mastery of customer service call script within specified timeframes.Addressed customer service inquiries in a timely and accurate fashion.Maintained up-to-date records at all times.Developed effective relationships with all call center departments through clear communication.Ran reports and supplied data to fulfill customer report requirements.Worked with upper management to ensure appropriate changes were made to improve customer satisfaction. Built customer loyalty by placing follow-up calls for customers
August 1998 to February 2001
Colortyme Phoenix, Az
Collection Manager
Earned management trust by serving as key holder, responsibly opening and closing store.Described product to customers and accurately explained details and care of merchandise.Answered questions regarding store and products, while maintaining knowledge of current sales and store promotions.Computed accurate sales prices for purchase transactions.Conducted weekly walkthroughs with the General Manager to discuss all interior visual displays including store window presentation.Worked as a team member performing cashier duties, product assistance and cleaning while providing excellent customer service.Assisted customers in person and via telephone.Generated sales and inventory reports in Excel with data from a variety of sources, maintaining a 100 percentage accuracy rate.Managed wide variety of customer service and administrative tasks to resolve customer issues quickly and efficiently.Interacted with customers and retail buyers to expedite orders.Maintained cleanliness and presentation of stock room and production floor.Assisted customers with store and product complaints.Provided customer service during an average of 60 calls per day by answering customer inquiries, solving problems and providing new product information.Dedicated to continuously improving sales abilities and product knowledge.Communicated all store initiatives and promotions to customers to generate return business.Recommended alternative items if product was out of stock.Guaranteed positive customer experiences and resolved all customer complaints.Accurately balanced cash drawer after every shift.Developed reputation as an efficient service provider with high levels of accuracy.Helped drive sales goals and achieve monthly quota figures.Handled cash stock and inventory balances.Facilitated accurate markdowns and monthly inventories.Recommended, selected and helped locate merchandise based on customer needs and desires.Contacted customer to follow up on purchases, suggest new merchandise and inform them about promotions and upcoming events.Communicated all merchandise needs or issues to appropriate supervisors.Worked as a team member performing cashier duties, product assistance and cleaning.Recipient of multiple positive reviews acknowledging dedication to excellent customer service.
February 1996 to August 1998
Famous Footwear Phoenix, Az
Assistant Store Manager
Computed sales prices, total purchases and processed payments.Described merchandise and explain operation of merchandise to customers.Maintained knowledge of current promotions, policies regarding payment and exchanges, and security practices.Placed special orders and called other stores to find desired items.Recommended merchandise based on customer needs.Operated a cash register to process cash, check and credit card transactions.Guided customers in choosing items that reflected personal style and shape.Administered all point of sale opening and closing procedures.Facilitated monthly and quarterly physical inventory counts.Explained information about the quality, value and style of products to Influence customer buying decisions.Replenished floor stock and processed shipments to ensure product availability for customers.
November 1987 to January 1996
G.A. Wright Denver, Co
Independent Contractor, Sales Promotions
Computed sales prices, total purchases and processed payments.Described merchandise and explain operation of merchandise to customers.Maintained knowledge of current promotions, policies regarding payment and exchanges, and security practices.Placed special orders and called other stores to find desired items.Recommended merchandise based on customer needs.Guided customers in choosing items that reflected personal style and shape.Administered all point of sale opening and closing procedures.Facilitated monthly and quarterly physical inventory counts.Explained information about the quality, value and style of products to Influence customer buying decisions.Replenished floor stock and processed shipments to ensure product availability for customers.
February 1974 to September 1987
Gaylords National Inc. Secaucus, N.J.
Retail Store Manager & Area Supervisor
Managed team of 100 of professionals. Reduced and controlled expenses by educating store managers and store employees in proper follow-up in inventory controls, controlling mark downs and mark ups, educating managers in payroll control and setting annual goals for profitability .Surpassed revenue goals in four consecutive quarters.Served as mentor to junior team members .Built financial model for new business unit. Created financial plan annually and projecting 15 percentage Defined strategy and business plan for 20 stores potential growth. Directed strategic initiatives to achieve Gaylords sales and profit goals. Executed integrated advertising campaign across multiple media channels.Initiated program that standardized employee training and led to increase in customer satisfaction by 12 percentage .
August 1970 to January 1974
Uncle Bill's Discount Store Cleveland, OH
Assistant Store Manager
Computed sales prices, total purchases and processed payments.Described merchandise and explain operation of merchandise to customers.Maintained knowledge of current promotions, policies regarding payment and exchanges, and security practices.Placed special orders and called other stores to find desired items.Recommended merchandise based on customer needs.Operated a cash register to process cash, check and credit card transactions.Guided customers in choosing items that reflected personal style and shape.Administered all point of sale opening and closing procedures.Facilitated monthly and quarterly physical inventory counts.Explained information about the quality, value and style of products to Influence customer buying decisions.Replenished floor stock and processed shipments to ensure product availability for customers.
May 1966 to June 1970
Public Finance Lorain, OH
Loan & Collection Manager
Assisted senior-level credit officers with complex loan applications.Performed daily maintenance of the loan applicant database.Analyzed applicants' financial status, credit and property evaluation to determine feasibility of granting loan. Educated customers on the variety of loan products and available credit options.Created financial analysis reports of commercial real estate, borrowers' financial statements, lease reviews and market research.Executed the loan origination process, including ordering credit reports, appraisals and preliminary title reports.
January 1962 to January 1966
U.S. Air Force Cambria, CA
Air Policeman
provided security for military installation. Enforced all security measures to protect Top Secret military equipment. Worked in Provost Marshal's office, wrote and re-wrote security procedures and manuals for the Air Policeman stationed at Cambria Air Force Station
Education
1961 Clearview High School Lorain, OH
High School Diploma College Prep
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