Customer Service Access Control

Saeed Moghadam

Help Desk Analyst

CA

*********@*****.*** - 647-***-****

* ***** ** ********** ** IT and network and customer support

Great ability to maintain, troubleshoot and administration of networks

Expertise in the design and implementation of physical security systems(Access control and CCTV) in

LAN and WAN environment in big companies

Depth Knowledge of Microsoft server concepts and Cisco devices

Solid business-to-business sales experience

Excellent analytical and managerial skills

Committed, dynamic, patient and tactful

Logical, leader, self-motivated and focused

Certifications/Skills

Microsoft Certified Technology Specialist (Server 2008 Active Directory configuration) In Progress

Microsoft Certified Technology Specialist (windows 7 configuration) 2011

Cisco Certified Network Associate (CCNA) 2011

A.E.C (Network Administrator) from John Abbott Coll ge 2010- 2011

A+ certified 2010

Windows XP Professional, Windows 2003 Server, Network+ (Tehran Institue OF Tecnology, IRAN) 2008

Windows 2000/XP/7, Windows server 2008, Active Directory, DHCP Server, DNS Server, Novell

Netware, VPN, NAT, Access List, IIS, Linux, Microsoft Exchange, Microsoft Office

Work Experience

Technician

future shop - Toronto, ON

February 2012 to July 2012

Help Desk Analyst

IBM Company

2011 to 2011

2011

Technician, Technical Customer Support (Hardware, Software)

Friendly customer service skills.

experience in handling irate users on a consistent basis

Knowledge and use of Knowledge Base

RSA Token Administration

Strong Networking skills ( TCIP/IP troubleshooting, dns, etc)

Network troubleshooting (connection, authentication, etc.)

Knowledge using Peregrine, Remedy, ticketing tools.

Installed and configuration Windows 7, Windows XP using answer files

Troubleshooting and configuration of Printers(Local - Network)

Troubleshooting and configuration of various professional software

Hardware ( Laptop, PDA's, Desktop)

1

Demonstrated ability to followed defined processes with strong documentation skills.

Technician Hardware, Software

Insight Canada

2011 to 2011

Installed and configuration Windows 7, Windows XP using answer files (unattended install)

Creation and deployment of personalised images using Ghost, WDS (Windows Deployment Services)

Customised installations of virtual machines under ESX, Hyper-V environment

Working with IBM and HP servers and workstations (testing and upgrading different components)

Configuration and testing of cellular modems

Microsoft Office suite deployment using the GPOs

manager

MIHAN ELECTRONIC COMPANY - Tehr#n

2005 to 2009

Network Administration

Configuration Cisco switches and routers (VLAN, ACL, PAT)

Sold and installed computer systems and network administration services

Installed server configuration(software & Hardware) including active directory, DNS servers DHCP

server, users' access, computer connection to LAN and WAN

Designed and network planning and installed security systems: CCTV systems and Access control

system in LAN environment and connecting to WAN with more than 200 IP camera in Airport

Maintained and administrated computer software and hardware and install and configure client server

operating systems for Company's clients with more than 100 computers in LAN and Connecting to WAN

Recruited, trained and supervised a team of 8 Technicians

Consulting about Network solutions (LAN and WAN), software and hardware to companies with more

than 100 computers

Director - Computer Department

KIASAKISH COMPANY, Iran

1999 to 2005

Administered and maintained the network for 60 computers(LAN)

Server hardware, network wiring and devices (switches, routers, hubs)

Provided problem-solving service to network users

Network troubleshooting (connection, authentication, etc.)

Designed CCTV and Access control systems for working in LAN

Support end-users

Teacher

KIASAKISH COMPANY, Iran

1999 to 2002

Taught Word, Excel, DOS, Windows and basic programming at the continuing education level

Prepared all the material and outlines for the courses

Technician - Computer & Statistics Department

2

HEALTH MINISTERY

1995 to 1997

Maintained computers for 30 computer (LAN - Novel Netware)

Network troubleshooting (connection, authentication, etc.)

Solved problems related to hardware and software

Server hardware, network wiring and devices

Interest

Information technology news, attending IT seminars, Music, Sport (Football & Taekwondo)

Education

John Abbott Coll ge

2010 to 2011

Bachelor's

SHIRAZ UNIVERSITY

1989 to 1993

3

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