Customer Service Human Resources
Resume:
Peter M Catalano
Amherst, OH *4001
**********@*****.***
EDUCATION AND TRAINING
BACHELOR OF BUSINESS ADMINISTRATION MARKETING
Tiffin University Tiffin, OH (May 2009)
- Completed over 90 hours of event planning, execution, and clean-up
- Represented notable products such as Muscle Milk, Miller Lite, Samuel Adams, FRS
Energy, and Cleveland s Scene Magazine
SUMMARY OF QUALIFICATIONS
- Performing multiple tasks, learning new responsibilities, and meeting deadlines
- Organizing and prioritizing duties using excellent time management abilities
- Building positive relationships with management, internal staff, and customers
- Working independently and/or as an integral part of a customer-focused team
Using MAC s and PC s with Windows, Microsoft Word, Excel, and PowerPoint,
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Adobe Photoshop, and Final Cut Pro
CAREER HIGHLIGHTS:
MANAGEMENT / COMMUNICATIONS
- Performed multiple administrative tasks including answering a multi-line phone,
inputting data into the computer, typing, filing, and assisting with human resources tasks.
- Acquired practical business accounting skills preparing invoices, processing deliveries,
inventory, helping manage all financial affairs, and performed daily opening and closing procedures.
CUSTOMER SERVICE
- Maximized customer satisfaction using strong interpersonal communication skills and
ability to interact easily with manager, internal staff, and customers.
- Maintained a highly focused style of customer service and enhanced customer
satisfaction using excellent listening skills and creative problem solving abilities.
INTERNSHIPS
- Earned a reputation for being a highly disciplined worker and prioritized multiple tasks
using an attention-to-detail work style and ability to work within a past-paced work environment.
- Praised for ability to work independently and worked closely with managers and staff at
all organizational levels using strong team-building skills, developed a strong work ethic, and learned new
responsibilities quickly delivering positive results and reviews in all work areas.
EMPLOYMENT HIGHLIGHTS:
Bailey s Tree & Landscape
Supervisor Sandusky, OH 2012
Brand Representative Various Brands CA,OH 2009-Present
Graphic Designer Beverage Distributors Inc Cleveland, OH 2010-2011
Intern Modesto Nuts Modesto, CA 2010
Operations Intern Cal Ripken Academy Aberdeen, MD 2009
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