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Security Customer Service

Location:
Ashburn, VA
Posted:
November 02, 2012

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Resume:

James PetersonIII

Email: abpc9v@r.postjobfree.com

Address: ***** ********* **** *** ***

City: Ashburn

State: VA

Zip: 20147

Country: USA

Phone: 571-***-****

Skill Level: Management

Salary Range: $59,000

Primary Skills/Experience:

See Resume

Educational Background:

See Resume

Job History / Details:

James Peterson III

James Peterson III

20014 Coltsfoot Terrace, #103

Ashburn, VA 20147

Home: 571-***-****

Cell: 703-***-****

abpc9v@r.postjobfree.com

Profile: United States Army veteran with nearly 20 years of physical security experience in the government and private sectors. Received extensive security, management, and communication training during time served in the United States Army and the Department of Homeland Security. Currently holding a Secret Security Clearance.

Employment History

DEPARTMENT OF HOMELAND SECURITY, TRANSPORTATION SECURITY ADMINISTRATION (TSA), OCT 2002 PRESENT

Dulles International Airport, Dulles, VA

Transportation Security Manager (TSM), Dec 2009 PresentResponsible for leading a team of over 100 security personnel in aviation security screening procedures, enforcement of policies and regulations, security program management, training, and reporting.

Accomplishments:

Successful oversight of the implementation of airport security procedures, including liquids screening, passenger screening, identification of high risk threats, and cooperation with airport police force.

Leading the execution of pre- and post-checkpoint aviation security programs, such as the Walk-Through Metal Detector program, pre-boarding security checks, and screening of potentially high risk flights.

Conducting daily investigations of security incidents and breaches.

Developing monthly security operations reports critical for assessing screening, training, and personnel performance.

Providing new hire and On Job Training (OJT) and drill inspections for over 70 new and existing security personnel over 2 years.

Supervisory Transportation Security Officer (STSO), Jul 2006 Dec 2009Supervised 16 personnel in airport security operations, and performed administrative, program management and training activities.

Accomplishments:

Oversight of checkpoint screening operations resulting in a reduction of security incidents to less than 2 per week.

Managed the opening and closing procedures of airport security operations.

Supervised the Aviation Direct Access Screening Program, which screened over 2 million passengers annually.

Served as Web Administrator for SharePoint Internet Services for Checkpoint operations.

Provided personnel training, resulting in a 90% pass rate on standard proficiency re-certifications.

Selected as a member of the Local Hiring Support Program for new hire screening.

Lead Transportation Security Officer (LTSO), Jun 2004 Jul 2006

Led and monitored team security operations, and provided mentorship and training to security 7 personnel.

Accomplishments:

Planned and implemented scheduling of security rotations resulting in efficient and effective coverage.

Calibrated X-Ray and Explosive Trace Detection (ETD) machines and Hand-held Metal Detectors (HHMDs).

Monitored and adjusted Walk-Through Metal Detectors (WTMDs) used in the screening of 2 millions of passengers per year.

Transportation Security Officer (TSO), Oct 2002 Jun 2004 Responsible for passenger screening and the identification of hazardous or dangerous materials at the Dulles Airport Security Checkpoint.

Accomplishments:

Conducted efficient screening and threat assessments of passengers.

Selected to perform additional management duties the Acting Lead Transportation Security Officer (ALTSO) level, such as scheduling and personnel assignment.

Gained additional training and experience in baggage handling and screening.

SHIFT SUPERVISOR, OCT 2000 OCT 2002

BLOCKBUSTER VIDEO CORPORATION, FAIRFAX, VA

Responsible for managing retail activities.

Managed 5 personnel

Performed store open and closing functions

Completed inventory activities

Provided customer service to the public

Resolved customer conflicts

SHIFT SUPERVISOR, MAR 2000 AUG 2000

BURNS SECURITY, ALBUQUERQUE, NMSupervised shift security operations. Monitored and patrolled client facilities to protect against potential hazards and loss. Responded to security violations and other situations.

Highlights:

Managed the security operations across 70 security personnel and multiple client sites.

Managed the shift distribution and inventory of security equipment.

Successfully managed personnel issues, including scheduling, paycheck issuance, and operational and policy training.

Developed and managed positive relationships with clients.

M1A1 ARMOR CREWMAN, GUNNER, JUN 1994 JAN 2000

UNITED STATES ARMY, H COMPANY, 2/3 ARMORED CALVARY REGIMENT, FORT CARSON, CO Trained in battlefield tank operations, including live and simulated combat situation.

Supervised and trained over 10 armored crewmen.

Supervised maintenance of tank equipment, combat weapons and buildings.

Managed shift schedules for guard forces.

Served as Training Room Assistant, performing filing, business correspondence and computer database management duties.

Education

Northampton County High School West, Gaston, NC

High School Diploma, Jun 1994

Certifications and Clearances

Secret Security Clearance (2011)

March (2011)

Leading People and Managing Operations Course 2011

Interviewing and Interrogation Technique Course 2011

Conflict Management Course (2007)

Foundations of Leadership Course (2006)

TSA Baggage Handling and Screening Training (2003)

TSA Basic Screener Training Program Certification (2002)

Combat Life Saver Course (1999)

Qualified Expert on M9mm pistol (1999)

Qualified Marksman on M16 machine gun (1998)

Hand-to-hand Combat Training (1994)

Honors and Awards

Certificate of Appreciation, Key Worker for Combined Federal Campaign (2007)

Certificate of Recognition, Ten Years in Government Service (2007)

Army Commendation Medal, Overall Outstanding Military Service (2000)

Army Commendation Medal, Meritorious Achievement and Perfect Score (1997)

Army Good Conduct Medal, Exemplary Behavior, Efficiency and Fidelity (1997)

Army Achievement Medal, Outstanding Performance, Armored Crewman Gunner (1997)

Army Achievement Medal, Outstanding Performance, Field Training (1996)

Army Achievement Medal, Meritorious Service, Field Training (1996)

REFERENCES AVAILABLE UPON REQUEST

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