Customer Service High School

Christine S Baptiste-McCalla

Email: ********@*****-********.***

Address:

City: Hartford

State: CT

Zip: 06112

Country: USA

Phone: 860-***-****

Skill Level: Any

Salary Range:

Primary Skills/Experience:

Professional, motivated individual with 15 plus years' client management and customer service experience. Excellent interpersonal and communication skills. Reliable, responsible, detail-oriented, performance driven, results oriented. Talent for developing and establishing rapport and building cooperative relationships. Demonstrated skill in multi-tasking, facilitation and leadership. Demonstrated skill in project management. Demonstrated skill in team building and training.

Educational Background:

High School Dipolma from Saint Joseph College, Hartford CT 1/2001 to 5/2006 (Psychology)

High School Dipolma from Albertus Magnus College, Hartford CT 1/2001 to 10/2012

Job History / Details:

Professional Summary

Professional, motivated individual with 15 plus years' client management and customer service experience. Excellent interpersonal and communication skills. Reliable, responsible, detail-oriented, performance driven, results oriented. Talent for developing and establishing rapport and building cooperative relationships. Demonstrated skill in multi-tasking, facilitation and leadership. Demonstrated skill in project management. Demonstrated skill in team building and training.

Core Qualifications

Microsoft Word (2010), Excel (2010), PowerPoint,

Experience

10/30/2012 12:00:00 AM

Client Services Supervisor, Senior Account Admin

Advanced to increasingly responsible positions, culminating in management role with oversight for major clients in the Mutual Fund and Banking industry.

Managed a staff of seven associates ranging in position from Account Administrator to Client Services Consultant.

Established and maintained effective client relationships.

Managed customer relations, communications and processing of client applications.

Maintained and managed departmental informational systems.

Reviewed, recommended, approved and administered human resources policies and decisions, including counseling and corrective action.

Established team goals and objectives in support of organizational strategies.

Implemented improvement strategies on behalf of the client.

Defined customer business requirements; collaborated with Client Systems and Production Operations to meet clients needs for enhancements.

Interfaced with Client Systems on customer modifications; reviewed and approved programming estimates.

Worked interdepartmentally to res.

08/2011 to 12/2011

City of Hartford Harford, CT

Executive Assistant to

City Council President Manage Council President's communication and calendar.

Prepare high quality correspondence as requested.

Maintain integrity of highly confidential correspondence as requested.

Attendance at Council Meetings, specified committee and any ad-hoc meetings.

Preparation of minutes as requested.

Monitor inventory, manage ordering of office supplies and tracking financial information for invoices and purchase orders.

Filing and record keeping.

Assist with preparation of presentation materials.

Serve as councilperson's representative at various civic functions and meetings.

09/1997 to 03/2011

DST Output South Windsor, CT

Client Services Manager

Education

05/2006 Saint Joseph College Hartford, CT

Bachelor of Arts Degree Psychology

05/2003 Albertus Magnus College New Haven, CT

Associate Degree Business Administration

Additional Information

Community Service/Awards

The National Honor Society in Psychology

Literacy Volunteers of Greater Hartford

Board of Directors, Collin Bennett Building

Contact this candidate