Customer Service Sales

Paul Messer

Email: *********@********.***

Address: **** ******** **** **

City: Kingwood

State: TX

Zip: 77345

Country: USA

Phone: 832-***-****

Skill Level: Management

Salary Range: $75,000

Primary Skills/Experience:

See Resume

Educational Background:

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Job History / Details:

PAUL MESSER

2606 Twisting Pine Ct., Kingwood, TX, 77345 * 832-***-**** * *********@********.***

SUMMARY

Goal-oriented Management Professional with 15+ year`s experience of proven success leading teams to meet aggressive project and program goals and milestones. Key strengths in management, scheduling, training, and problem resolution. Hands-on manager with a strong understanding of operations, program, and project management and improvement methodologies. Known for integrity, professionalism, and ability to align resources to achieve goals and meet client needs. Expertise includes:

* Quality and Safety

* Budgets

* Contract/Vendor Management

* Warehouse/Inventory Management

* Resource Management

* Human Resource Management

PROFESSIONAL EXPERIENCE

WXR, LLC/CLEAResult (formerly a division of Direct Energy) Houston, TX

Field Operations Manager (2009-2012) 2007-2012

Managed operations of production/service based energy efficiency business, including management of 25 direct employees, several sub-contractors, and quality assurance personnel. Managed day-to-day operation including field staff, customer service personnel, warehousing, inventory, and fleet. Provided leadership for several projects including development and implementation of budgets/financial plans and forecasts, stakeholder identification and interaction, and development and delivery of project milestones and performance metrics. Managed the professional development, training, and acquisition of staff, and led company wide improvement and training initiatives.

* Managed, developed, and trained a complex team of employees, vendors, and strategic partners on several projects resulting in 275% increase in revenues in 2011

* Increased profitability by 30% and reduced sub-contractor dependence by developing employees and adding new service offerings

* Developed tools, training, and processes to improve job quality and ensure employee safety, resulting in 0 lost time accidents and a 15% reduction in quality concerns

* Instituted employee cross-training program in increase productivity resulting in a 10% increase in profitability

* Developed performance metrics to improve employee performance and accountability resulting in a 10% increase in productivity

* Developed a standardized documentation process for collecting field production data

* Implemented a process to efficiently integrate customer participation across multiple program offerings resulting in increased profitability and customer satisfaction

* Winner of Direct Energy pan North America Platinum Award for innovation

Field Operations Supervisor (2007-2009)

Supervised and developed field staff for upstart product and services based business. Provided leadership, training, and process development to guide operations.

* Successfully transformed a pilot program into a sustainable business with incremental revenue growth ($250k in 2007 to $8m in 2011)

* Developed and trained an unskilled workforce into an industry leader with a reputation for quality, service, integrity, and professionalism

* Nominated for Direct Energy pan North America Platinum Award

ARTISTIC FURNITURE CORPORATION, Chandler, AZ

Vice President/Co-Owner (1998-2007) 1998-2007

Managed the operations and finances of a manufacturing business including production, accounting, research and development, customer service, human resources, and sales.

* Implemented an accounting system to improve decision making which resulted in improved management and transformation into a profitable business

* Developed new product lines, sales tool, and training which resulted in a 50% increase in sales

* Increased sales force from 1 representative to 5 over several states which resulted in the introduction of 20 new clients and a 200% increase in sales

* Increased profitability 35% by purchasing additional tools and equipment to increase efficiency and production capabilities

EDUCATION

Bachelor of Science, Business Administration

University of Phoenix, Houston, TX 2005 to 2007

* Graduated with Honors (3.98 G.P.A)

CERTIFICATIONS

HERS Certified Home Energy Rater # RIN-6063027

SOFTWARE AND ADITIONAL SKILLS

* Efficiency Testing

* REMRate

* NEAT

* Lead Safe Weatherization

* Multi-Family Weatherization

* Quickbooks

* Microsoft Office Suite

* Fleet Management

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