Quality Control Customer Service

Danelle L Wheeler

Email: ********@*********.***

Address:

City: Plainwell

State: MI

Zip: 49080

Country: USA

Phone: 269-***-****

Skill Level: Any

Salary Range:

Primary Skills/Experience:

Detail-oriented professional with strong technical skills and the ability to learn concepts quickly.

Educational Background:

High School Dipolma from Cornerstone University, Grand Rapids MI 1/2001 to 3/2010 (Business Management)

Job History / Details:

Professional Profile

Detail-oriented professional with strong technical skills and the ability to learn concepts quickly.

Relevant Experience

Customer Service

Handled customers effectively by identifying needs, quickly gaining trust, approaching complex situations and resolving problems to maximize efficiency.

Case Management

Coordinated case flow and quality control of domestic, civil, and criminal case files. Examined all legal documents for compliance with court rules, statutes and policies.

Legal Administration Tasks

Supported judicial, referee, and enforcement officer functions.

Experience

March 2012 to Current

9th Circuit Court Trial Division Kalamazoo, MI

Jury Coordinator/Defense Coordinator

Coordinate and manage the jury qualification and selections process, ensure quality control regarding case processing for all civil, criminal, juvenile, neglect and probate cases, coordinate written and verbal correspondence, respond to juror requests for service deferral and excusal from service, monitor and notify jurors who fail to appear for jury duty service, process and schedule Show Cause Hearings, prepare bench warrants, review, analyze, interpret and evaluate jury questionnaires for qualification, process juror payroll, coordinate Court Appointed Defense Attorney Contract, direct the specific appointment of attorneys for indigent clients, create and maintain the Court Appointed Attorney calendar.

March 2010 to March 2012

9th Circuit Court Clerk's Office Kalamazoo, MI

Deputy Court Clerk

Answered inquiries regarding court procedures, case information and proceeding location from public, attorneys, court staff and other agencies by using computer databases and other resources, coordinated case flow and quality control of civil and criminal proceeding case files, examined all legal documents received through the mail and at the counter for compliance with court rules, statutes and policies, maintained secured file area and ensured integrity of court's official records.

January 2006 to March 2010

Kalamazoo County Friend of the Court Kalamazoo, MI

Senior Legal Assistant

Coordinated and supported the efficient processing of domestic cases, monitored functions that affected movement of a case from scheduling through disposition, evaluated and provided information to appropriate parties, assisted referees in court proceedings, prepared and composed courts orders from each proceeding, served legal documents while assuring the integrity of the court's files, interpreted data, prepared reports and updated shared databases, prepared notices of hearings for the Friend of the Court office, prepared and distributed subpoenas, bench warrants, commitment orders and suspension of licenses, supported judicial, referee, and enforcement officer functions, and assisted with other court related issues.

Education

March 2010 Cornerstone University Grand Rapids, MI

Bachelor of Science Business Management

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