Customer Service Administrative Assistant

Sarah Mckitrick

Receptionist and Administrative Assistant - Kilmer Van Nostrand Co. Limited

Markham, ON

*****.*.*********@*****.*** - 647-***-****

Work Experience

Receptionist and Administrative Assistant

Kilmer Van Nostrand Co. Limited - Toronto, ON

June 2011 to Present

-Acted as the ambassador for the firm and greet guests as they arrive

-Ensured the seamless operation the firm in accordance with company policies and procedures

-Planned, organized, prepared and managed daily meetings and functions

-Completed marketing and comparative research for various capital funds and projects

-Prepared financial expense reports in partnership with the accounting department

-Coordinated distributed tickets for major sporting events to valued guests

-Nominated as the employee representative for the on the joint health and safety committee

-Acted as the Executive Assistant and Office Manager on several occasions during absences

Recruitment Intern

Randstad Canada - Markham, ON

May 2011 to June 2011

-Reviewed, screened and cross-referenced potential candidates with employers

-Engaged and interviewed potential candidates for positions

-Performed candidate reference and security clearance checks where appropriate

-Created a standardized descriptions for various merits

-Conducted the candidate testing for roles in administrative settings

-Provided guidance and coaching to potential candidates

Sales Associate

Garage Clothing Co. - Markham, ON

January 2011 to May 2011

-Motivated my team to ensure that sales targets were met and exceeded

-Responsible for balancing all transactions

-Compiled documents and paper work for managerial review

-Completed staff scheduling and coaching

-Ensured that the daily inventory deliveries

Customer Service Representative

Future Shop Canada - Markham, ON

October 2010 to January 2011

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-Solely responsible for completing accounting procedures for all registers in the store

-Ensured that the customer service area and registers were well maintained and fully stocked

-Actively provided customers with excellent service while maintain the integrity of the company policy

-Collaborated with different departments to provide a seamless experience

Administrative Assistant and Water By-law Officer (Summer Student)

City of Thunder Bay - Thunder Bay, ON

May 2007 to September 2009

-Completed inventory updates and employee work orders in SAP

-Developed and updated employee records filing system and the employee record data base in Microsoft

Access

-Implemented new WHMIS filing and updating procedures

-Prepared reports and completed research and analysis for city council regarding the water by-law

programs

-Attended and managed citizen outreach activities to inform the public of city by-laws

Education

Certificate in Public Relations

University of Toronto - Toronto, ON

September 2011 to May 2012

Occupational Health and Safety in Education and Training Experience

Workers Health and Safety Centre - Toronto, ON

2012

Diploma in Human Resources Management Post

Conestoga College - Kitchener, ON

September 2009 to May 2010

Bachelor of Arts in Political Science

University of Guelph - Guelph, ON

September 2006 to May 2009

Additional Information

Skills and Abilities:

-Extensive knowledge and experience with the Microsoft Office Suite including Word, Excel, PowerPoint,

Outlook and Access

-Completed an SAP training course provided by the City of Thunder Bay

-Office management and leadership experience

-Can provide multi-disciplinary support in an office environment

-Possess strong work ethic and solid ability to gather, assess and analyze information

2

-Thrives in a learning environment where there is continuous growth and challenging opportunities

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