Customer Service Management

Billy Shockey

Email: ********@*****-********.***

Address:

City: Las Vegas

State: NV

Zip: 89107

Country: USA

Phone: 702-***-****

Skill Level: Any

Salary Range:

Primary Skills/Experience:

Articulate Tax Examination Technician driven to succeed. Strategic planning and client relationship management expert.

Educational Background:

High School Dipolma from Regis University, Denver CO 1/2001 to 12/1983 (Technical Management/Computer Science)

High School Dipolma from Colorado Technical University, Denver CO 1/2001 to 10/2012

Job History / Details:

Professional Profile

Articulate Tax Examination Technician driven to succeed. Strategic planning and client relationship management expert.

Qualifications

Results-oriented

Operations management

Client-focused

Extremely organized

Process implementation

Client assessment and analysis

Self-motivated

Training and development

Results-oriented

Operations management

Client-focused

Extremely organized

Process implementation

Client assessment and analysis

Self-motivated

Training and development

Relevant Experience

Protective Services

Applied safety procedures and policies as outlined in Department Safety Manual.

Project Development

Collaborated with team of 18 Tax Examiners in the development of tax return examination and assessment.

Reporting

Documented and resolved High Income Non Filers which led to the collection of tens of thousands of tax dollars owed to the Federal Government.

Experience

May 2009 to January 2012

Internal Revenue Service Las Vegas, NV

Tax Examination Technician

Conducted analysis to address the tax issues of individual, small business, and self employed taxpayers which led to the successful audit of the tax returns.Planned and executed daily review of completed files and correspondence.Effectively controlled the release of proprietary and confidential information for the general public.Organized and coded all documents related to due diligence for acquisitions.Reviewed and provided comments on the adequacy of documents and took necessary steps to cure any deficiencies.Prepared routine legal correspondence and memoranda for all accounts under my pervue.Prepared correspondence, accounting and financial documents for the taxpayers.

August 2004 to April 2005

Internal Revenue Service Tampa, Florida

Revenue Officer

Assisted in the collection of Business Owners for the payment of the company's payroll taxes. Located and assisted delinquent business ownes in the payment of their tax liability.

October 2001 to August 2004

Internal Revenue Service Dallas, Texas

Customer Service Representative

Manned the infamous 1-800-***-**** telephone lines and provided exceptional telephone support to America's taxpayers in resolving their tax problems, answering the question of "Where's my Refund?" and explaining any assessment the IRS assessed on an individual taxpayer. I thouroughly enjoyed chatting with the taxpayers.

January 2000 to August 2001

Nortel Networks Dallas, Texas

Field Engineer

Installed the Internet Backbone from El Paso, Texas to Atlanta, Georgia and El Paso, Texas to Des Moines, Iowa. Traveled daily between repeater sites of approximately 60 miles fine tuning the equipment that supports the Internet across America and around the world. I really enjoyed this position but Nortel went through a huge downsizing and I was laid off.

Education

1983 Regis University Denver, Colorado

Bachelor of Science Technical Management/Computer Science

Minor in Computer Science. 3.40 GPA. Coursework in Management Principles and Labor Law. Coursework in International Finance, Statistics and Microeconomics. Coursework in Fundamentals of Communication, Strategic Sales and Retail Marketing.

1981 Colorado Technical University Colorado Springs, Colorado

Associate of Science Electronic Engineering Technology

Received an Associates of Applied Sciense degree in Electronic Engineering Technology.

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