Customer Service Project
Resume:
Bob Kuo
Cell: 604-***-****
Email: *********@*****.***
Working Experience:
Microsoft Business / Project Analyst Redmond, WA USA (01/2012 Present)
Payment and Billing System Monitoring, Business and Operation Support Analyst, Business process and financial
reporting, Program Management, Project Management
AOpen America Inc. Engineering PM / FAE San Jose, CA, USA (01/2003 01/2012)
Analysis Business Opportunity, Evaluating and Managing Project in customized Digital Signage and Kiosk solution,
Providing customer support in product training and solution consulting, Conducting workshops / conferences /
seminars, Problem solving, Project Review
Utron Technologies Inc. PM Fremont, CA, USA (05/2000 12/2002)
Evaluating Business / Project Opportunities, Anglicizing / Managing / Reviewing Project, Evaluating vender
performance, Developing and managing pricing strategies, Supporting customer on technical & field application,
Defining customized product manufacture SOP
Apacer Memory America Inc. Field Application Engineer San Jose, CA, USA (10/1998 04/2000)
Conducting product technical workshops and business conferences, Managing subcontractors in production training
/ audit / quality control, Providing product technical transfer, Qualifying new subcontractors, Defining Product QA
SOP
Zeny Corp. R&D Engineer Taipei, Taiwan / Manufacture Engineering Manager Chen-Zang, China (01/1992
12/1994)
Defining specification on Tele-Communication Equipments, Coordinating / Providing / Approving product technical
transfer in between R&D and manufacture, Analyzing production procedure, Providing and reviewing production
quality control, Project management
Education:
National University San Jose, CA, USA (June 2001)
Master of Science in Computer Science
William Woods University Fulton, Missouri, USA (Dec. 1997)
Bachelor of Science in Business Management
Nat l Chin-Yi University of Technology Tai-Chung, Taiwan (June 1988)
Diploma in Electronic Engineering
Highlights of Qualification:
Major in Business Management, Computer Science, and Electronic Engineering.
Experience in Project Management, Product Marketing, Customer Service, Technical Support, and Manufacturing
Strong interpersonal and organizational skills, Solid Team Player with Enthusiastic Attitude.
Self-Motivated, Detail-Oriented, Highly Independent, Confident, Responsible, Efficient, Be able to work under
pressure to meet the deadline.
Microsoft Certified Professional (MCP).
References Available Upon Request
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