Customer Service Sales

MIKE MERCADO

Email: ********@***************.***

Address:

City: Phoenix

State: AZ

Zip: 85083

Country: USA

Phone: 623-***-****

Skill Level: Any

Salary Range:

Primary Skills/Experience:

15 years sales service industry 6 years call center experience 5 years customer relations 4 years Appointment Setter Results-oriented, strategic sales professional Award-winning, Business-savvy, Client-focused,

Educational Background:

High School Dipolma from Horace Mann High School, Gary IN 1/2001 to 6/1962 (Secondary Subjects (9-12))

High School Dipolma from Business College, Gary IN 1/2001 to 10/2012

Job History / Details:

Professional Summary

15 years sales service industry 6 years call center experience 5 years customer relations 4 years Appointment Setter Results-oriented, strategic sales professional Award-winning, Business-savvy, Client-focused,

Core Qualifications

MS Office Suite, Outlook. Inter-Tel- Web-based CRM system, and processes, Expedite,

Results-oriented

Extremely organized

Client-focused

Process implementation

Client assessment and analysis

Self-motivate

Problem Resolution

Negotiate Agreements

Experience

January 2008 to Current

MM Enterprise Inc. Phoenix, AZ

SELF-EMPLOYED/OWNER

Created, Developed my own vending machine business.

Responsible for purchasing marketing/accounting/customer service Maintained serviced / vending route.

June 2001 to October 2007

HIGH-TECH INSTITUTE/ANTHEM COLLEGE Phoenix, AZ

Admissions Representative/Outreach Appointment Setter/Telemarketer

Pre-qualified potential students for enrollment to the School by ensuring that they meet the criteria and Requirements set forth by the School for Admissions Outbound Customer Service Calls Provide specific information regarding specialized programs and the specific requirements needed for employment in those particular fields Advised potential students of Career choices to help them make a more sound and informed Decision regarding their future employment opportunities Maintained enrollments through effective follow-up Procedures Accurate record keeping in regard to leads and activity Calling prospective students to set appointments for Admissions representative to interview Candidate for possible enrollment for career planning sessions.

May 1997 to April 2001

CAMPBELL SALE'S CO Scottsdale, AZ

Corporate accounts Sales Representative

Managed Corporate accounts with retail store buyers

Frequent Contact with store managers for promotional sales.

Responsible for in store selling of new product line and distribution.

Supervising four part-time merchandiser's in maintenance of product Shelf position resetting all Campbell Sales products and maintaining shelf position and appearance.

Education

Horace Mann High School,

High School Diploma

Business College,

2yrs

Professional Affiliations

Member, Small Business Association (2008 - present)

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