Customer Service High School

Chester O. Hood

Email: ********@********-*****.***

Address:

City: Fort Washington

State: MD

Zip: 20744

Country: USA

Phone: 301-***-****

Skill Level: Any

Salary Range:

Primary Skills/Experience:

Detail Oriented Veteran with 10 Years supervisory experience. Adept in Warehouse Operations,Logistics, Inventory Control/Sales. An effective team builder with a demonstrated sense of accountability.

Educational Background:

High School Dipolma from TC Williams, Alexandria VA 1/2001 to 1/1987 (General HS)

High School Dipolma from TC Williams, Alexandria VA 1/2001 to 10/2012

Job History / Details:

Summary

Detail Oriented Veteran with 10 Years supervisory experience. Adept in Warehouse Operations,Logistics, Inventory Control/Sales. An effective team builder with a demonstrated sense of accountability.

Highlights

Shipping and receiving

Safety-oriented

Material handling

Mathematical aptitude

Quick learner

Hard working and self-motivated

Crane and hoist expert

Excellent communication skills

Energetic

Resolution-oriented

Exceptional multi-tasker

Highly customer service-oriented

Self-sufficient

Positive and friendly

People-oriented

Basic administrative knowledge

Retail merchandising experience

Exceptional time management

Efficient data entry

Excellent work ethic

Accomplishments

Army Achievement Medal (With Two Oak Leaf Cluster)

Good Conduct Medal

Non - Commissioned Officer Professional Development Course

Time Management

Warehouse Methods and Procedures

OSHA Requirements

Experience

August 2008 to September 2012

Trugreen Vienna, Va

Route Manager

Scheduled and worked with crew according to to weather conditions, availability if equipment and seasonal limitations to meet and exceed projected goals on a monthly basis.

Answered and resolved customers questions, concerns and or complaints about grounds keeping care requirements in a timely, and professional manner.

Prepared work activity and personnel reports. Reviewed customers service contracts to ensure service, machine and work force requirements were in place for job to be done.

Provided potential customers with with service cost estimates, and suggested a lawn care plan for best case plan.Informed customers about sales and promotions in a friendly and engaging manner.Built relationships with customers and the community to promote long-term business growth.

May 2000 to July 2007

Fischer Hardware Springfield, VA

Warehouse Manager

Served as the the Operational Manger for receiving and inventory of the warehouse. Independently responsible for the accuracy of incoming and outgoing shipments, inventory levels and the distribution of new merchandise.

Compared identifying information with bills of receipt and invoices for order shortages and or overages.

Supervised a diverse team of 10 employees while coordinating activities of receiving new merchandise, unloading supplies and furniture. Maintained 98 percentage accuracy rate of inventory and timely delivery of new merchandise to selling floor.

Trained and mentored new employees on warehouse methods and procedures. Certified in the Operation of Fork Lift for various warehouse activities.

January 1995 to March 2000

Canter Enterprises Manassas, VA

Warehouse Supervisor

Supervised a diverse team of 15 warehouse employees responsible for the receipt of various equipment and parts. Independently scheduled shipments, arrivals and departures to ensure timely delivery and proper billing of purchases. Provided onsite training.

Coordinated activities of the receiving and inventory levels of the warehouse. Planned and schedule work assignment to coincide with the current shipments and delivery, to ensure proper staffing levels.

Managed two independent warehouse facilities simultaneously that stored the inventory. Knowledgeable in the proper packing of materials and equipment conus and ocunus.

Entered data promptly and efficiently with a 97 percentage accuracy rate. Checked that appropriate changes were made to resolve customers' problems. Effectively controlled the release of proprietary and confidential information for general client lists.

Education

Big Ben Community College Frankfurt, West

Business Management

TC Williams Alexandria, VA

High School Diploma General

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