Customer Service Manager

Elizabeth J Fiscus

Email: ********@*****-*******.***

Address:

City: Pueblo West

State: CO

Zip: 81007

Country: USA

Phone: 719-***-****

Skill Level: Any

Salary Range:

Primary Skills/Experience:

Energetic Manager/team member with strong time management skills who thrives in a fast-paced, dynamic environment. Results-focused management professional offering 2 0 years of progressive leadership experience. Transforms high-potential staff into outstanding leaders who demonstrate the creativity and savvy that is critical to financial and operational success. General manager driven to cut company costs and boost company revenue through innovative management techniques. Organized and diligent, with excellent written, oral and interpersonal communication skill s.

Educational Background:

High School Dipolma from University of Southern Colorado, Pueblo CO 1/2001 to 5/1988 (Mass Communications photojournalism)

Job History / Details:

Executive Summary

Energetic Manager/team member with strong time management skills who thrives in a fast-paced, dynamic environment.

Results-focused management professional offering 20 years of progressive leadership experience. Transforms high-potential staff into outstanding leaders who demonstrate the creativity and savvy that is critical to financial and operational success.

General manager driven to cut company costs and boost company revenue through innovative management techniques. Organized and diligent, with excellent written, oral and interpersonal communication skills.

Core Qualifications

Natural leader

Staff training/development

Consistently meet goals

Efficient multi-tasker

Ability to handle/resolve problems

Sound judgment

Calm under pressure

Complex problem solving

Strong work ethic

Adaptable

Professional Experience

November 2010 to December 2011

Att mobility Pueblo, Co

ATT customer service agent

Collected customer feedback and made process changes to exceed customer satisfaction goals.

Made reasonable procedure exceptions to accommodate unusual customer requests.

Provided accurate and appropriate information in response to customer inquiries

Achieved customer satisfaction rating of 90 percentage within3 months, exceeding corporate target.

Built customer loyalty by placing follow-up calls for customers who reported product issues.

December 2007 to December 2010

Convergys Pueblo, colorado

Direct TV customer service rep

Collected customer feedback and made process changes to exceed customer satisfaction goals.

Made reasonable procedure exceptions to accommodate unusual customer requests.

Provided accurate and appropriate information in response to customer inquiries.

Addressed customer service inquiries in a timely and accurate fashion.

December 1994 to December 2007

Wendy's International Inc Denver, Co

General Manager

Responsible for all aspects of managing a quick service restaurant grossing an $250,000 to $1.8 million.

Recruited, trained and maintained staffing based on sales demand with crews ranging from, 15 - 45.

Recognized on district level for ability to develop and promote from within standing crew base.

Maintained weekly bar graph schedule to meet business needs and leverage profit to bottom line based on labor usage.

Wrote, developed and maintained weekly profit and loss statements, Controlled food inventory of approximately $6000.

Conducted daily pre-shift and weekly departmental meetings to ensure organizational efficiency.

Trained over eight staff members that were promoted to next level in management matrix.

Scheduled and directed staff in daily work assignments to maximize productivity.

Continually monitored restaurant and took appropriate action to ensure food quality and service standards were consistently met.

Developed and maintained a staff that provided hospitable, professional service while adhering to policies and business initiatives.

Education

1988 University of Southern Colorado Pueblo, co

Bachelor of Science Mass Communications photojournalism

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