Customer Service Manager
Resume:
John Paul Gucciardo
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EDUCATION
Bachelor of Engineering, Industrial Engineering 2012
Concordia University, Montr al, Qu bec
Relevant fields: Lean Manufacturing, Quality Control and Reliability, Six Sigma, Inventory Control, Operations Research,
Logistics, Facilities Design and Manufacturing, Computer Integrated Manufacturing, Stochastic Models,
Human Factors Engineering, and Simulation
Diploma of Collegial Education, Industrial Design 2006
Dawson College, Montr al, Qu bec
LANGUAGES
Fluent in English, French, and Italian
SOFTWARE
Word, Excel, PowerPoint, VBA, AutoCAD, SolidWorks, Catia, 3DS MAX, PHP, Illustrator, Photoshop, C++, Rockwell
Arena Simulation, LINGO, Minitab, Matlab, SAP
ACCOMPLISHMENTS & AWARDS
Hotel Renovation 2009
Le Ch teau Sainte-Ad le, Sainte-Ad le, Qu bec
Upgraded the certification from a 3 star to a 4 star
Project renovations accomplished under budget
Design Award 2005
ET Foundation, International Aluminum Extrusion Design Competition
Awarded second place in the student category
Exhibited at the McCormik Place s annual manufacturer s convention in Chicago
ACADEMIC PROJECTS
Vehicle Routing and Scheduling 2012
Soci t de Transport de Laval, Laval, Qu bec
Proposed the project idea to the STL and lead the team by directing the project and assigning all tasks
Introduced a revolutionary public transit carpooling system with added flexibility
Automated the vehicle routing process to allow for system expansion
Automated the vehicle maintenance scheduling system
Reduced the operating costs associated with vehicle routing
Reduced the overall environmental impact related to green house gases
Cross-Departmental Project Workflow 2011
Pratt & Whitney Canada, Longueuil, Qu bec
Applied Lean Principals and implemented Value-Stream Mapping
Developed mathematical models to schedule a project s demand and the workers involved
Levelled the number of workers to maintain consistent workflow in project development
Reduced changeover time for workers involved with multiple projects
John Paul Gucciardo
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CAREER RELATED WORK EXPERIENCE
Operations Manager 2010
Le Ch teau Sainte-Ad le, Sainte-Ad le, Qu bec
Managed staff, planned budgets, organized and prepared group events, and operated outdoor bar
Provided customer service and satisfaction
Implemented custom task management software to improve workflow and communication
Lead Project Consultant 2008
Laurentian Resorts L.P., Ontario
Mediated between investors, the client, and the general contractor during the construction phase
Reviewed the progress of work done on site on a regular basis
Provided detailed documentation regarding the status of work and resolutions
Lead Architectural Designer 2007
Laurentian Resorts L.P., Ontario
Developed detailed architectural plans using AutoCAD
Optimized room surface area layouts
Provided costing estimates for materials, installation, furniture, and inventory
Design Technician 2004
J.P. Metal America, Montr al, Qu bec
Produced technical drawings on AutoCAD for projects including Target, Tommy Hilfigure, Nike, and others
Partook in meetings regarding project requirements
OTHER WORK EXPERIENCE
On-Air Radio Operator Currently Part-Time
105.1 MIKE FM and 106.3 CKIN FM, Montr al, Qu bec
Responsible for on-air production of radio shows, with great attention to timing
On-air dialogue with hosts and callers
Voice used for various commercials
Assistant Manager 2006
Spirit of the North, Whistler, British-Columbia
Delegated daily duties to employees, opened and closed the store, and counted the cash
Reported status to the manager, and provided customer service
PROFESSIONAL MEMBERSHIPS
Member of the Student Section of the Ordre des Ing nieurs du Qu bec
INTERESTS
Music production, Hockey, Snowboarding, Motorcycles, and Languages
References Available Upon Request
Contact this candidate