Customer Service High School

Jennifer David

Email: ********@******.***

Address:

City: La Porte

State: TX

Zip: 77571

Country: USA

Phone: 281-***-****

Skill Level: Any

Salary Range:

Primary Skills/Experience:

Energetic, results-oriented team-player eager to bring my strong skills to a growing company. Willing to travel. Taking on-line classes to further my education level.

Educational Background:

High School Dipolma from South Texas Community College, Mcallen TX 1/2001 to 5/1994 (Certified Nursing Assistant)

High School Dipolma from Ultimate Medical Academy, Mcallen TX 1/2001 to 10/2012

High School Dipolma from La Porte High School, Mcallen TX 1/2001 to 10/2012

Job History / Details:

Career Overview

Energetic, results-oriented team-player eager to bring my strong skills to a growing company. Willing to travel. Taking on-line classes to further my education level.

Skill Highlights

Attention to detail

Staff motivation

Filing and data archiving

Internet Research

Telephone Skills

Customer Service

Data Entry

Filing

Microsoft Excel

Data Entry

Core Accomplishments

Customer Service

Handled customers effectively by identifying needs, quickly gaining trust, approaching complex situations and resolving problems to maximize efficiency.

Training

Successfully trained staff in all office systems and databases, policies and procedures while focusing on minimizing errors and generating superior results.

Professional Experience

April 2012 to Current

Champion Energy Houston, Tx

Collection Analyst

Contacted commercial customers about unpaid electricity invoices in TX, NJ, OH, and PA.Collect payments over the phone.Send notices of default to past due customers.

July 2007 to April 2012

Champion Energy Houston, TX

Customer Care Agent

Described product to customers and accurately explained details and care of merchandise.Answered questions regarding electricity prices and products, while maintaining knowledge of current rates and promotions.Assisted customers in person and via telephone.Cross-trained and provided back-up for other customer service representatives when needed.Managed wide variety of customer service and administrative tasks to resolve customer issues quickly and efficiently.Politely assisted customers in person and via telephone.

October 2006 to July 2007

M&M Machine Shop Houston, TX

Document Controller

Ensured that all health and safety guidelines were followed.Prepared and maintained production reports and personnel records. Keep track of production rejection on parts. Updated and maintained Quality assurance manuals.

January 2004 to October 2006

Delta Tubular Houston, TX

Document Controller

Ensured that all health and safety guidelines were followed.Prepared and maintained production reports and personnel records. Keep track of production rejection on parts. Updated and maintained Quality assurance manuals.

Education

2000 South Texas Community College McAllen, TX

Certificate Certified Nursing Assistant

1994 Ultimate Medical Academy Online,

Associate of Science Medical Administration

1994 La Porte High School La Porte, TX

High School Diploma

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