Customer Experience Support Entry Data .Net Office

Marcus Graham

Email: *********@********.***

Address: **** ****** *****

City: Temple Hills

State: MD

Zip: 20748

Country: USA

Phone: 240-***-****

Skill Level: Entry

Salary Range: 20

Primary Skills/Experience:

See Resume

Educational Background:

See Resume

Job History / Details:

Marcus J. Graham

4604 Weldon Dr.

Temple Hills, MD 20748

Home: 301-***-****

Mobile: 240-***-****

*********@********.***

OBJECTIVE: To obtain a full time position that allows me to utilize my education, training, and leadership skills.

Computer Skills

Proficient in: Microsoft Word, Microsoft Excel, Microsoft PowerPoint and

Microsoft Access

EDUCATION

8/06-09 aaaMorgan State University, Baltimore, MD, completing in 2013

aaaBusiness Administration Major

Information Science and Systems Courses

EXPERIENCE

08/09- 08/12 Bolling-Anacostia Joint Forces Base- Child/Youth Program Teacher CYE-04

iE Created lesson plans for 14 children weekly.

iE Conducted parent conferences on a monthly basis.

iE Recorded observations of each childaaas developmental growth.

iE Completed 15 Trained modules.

iE Attended Training sessions on a monthly basis.

11/07-5/08aaaWal-Mart- Customer Serviced

iE Operated cash register on a daily basis.

iE Provided customer support for the following departments: (Hardware, Sporting Goods, Toys, and Electronic.)

Marcus J. Graham

Summers 2005 - 2008 NCDA- National Community Development Association (Summer Intern)

iE Provided data entry of Association membership fees; paid and due.

iE Provided mailing in bulk through FedEx, UPS, and other carriers on a daily basis.

iE Provided mail sorting.

iE Answered phone calls from members on a daily basis.

iE Checked in attendees and provided direction for individual schedules during NCDA National Conferences.

iE Annually provided support to Four locations (San Francisco, CA, Hollywood, FL, Pittsburgh, PA, & San Antonio, TX)

iE Attended workshops.

iE Attended court hearings on Federal Grants.

iE Provided research at the US Conference of Mayors Building on legislation and congressional records.

8/04-6/05aaa CVS Pharmacy- Cashier

iE Operated cash register on a daily basis.

iE Provided customer support.

iE Provided money entry into system database.

iE Supervised a staff of 3 cashiers and customer support staff.

References:

iE Cardell Cooper. Mobile: 202-***-****

iE Karen Parker Office: 202-***-****

iE Femi OaaaGrady Office: 202-***-****

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