Customer Service Sales

Ronald Gajewski

Email: abpbub@r.postjobfree.com

Address: *** * *** *

City: Brigham City

State: UT

Zip: 84302

Country: USA

Phone: 801-***-****

Skill Level: Experienced

Salary Range: 30

Primary Skills/Experience:

See Resume

Educational Background:

See Resume

Job History / Details:

Ronald J Gajewski

416 N 400 E

Brigham City, UT 84302

801-***-**** abpbub@r.postjobfree.com

IT Technician

Network+ ~ Security+ ~ Linux ~ A+

Provide network systems operations and maintenance

Fast learner who took initiative to retrain during a down economy and is now skilled in network computer systems

Results driven professional with strong inter-personal skills

Professional Experience

Convergys, Inc. Logan, UT

Provide computer and network support to a variety of clients. Problem analysis and resolution, if needed escalated issue using BMC Remedy.

* 3 x customer service award with Telco

* Ability to communicate and explain solutions to both technologically advanced and novice clients

* Troubleshoot network connectivity issues

* Assist customers with proper configuration of OS to allow access to internet

* Trouble ticket generation using Remedy ticketing system

LN Computers, Brigham City, UT

Computer and network repair business dealing with the diagnosing and repair of hardware and software related issues.

* Troubleshooting and repairing laptop and desktops

* Train users on the basic operation of their computer. This covers the boot process, logging onto the network, using their home directory, browsing the intranet and/or internet

* Remove/Replace/Configuration of all PC components including (motherboards, graphics cards, memory and related peripherals

* Software Installation/Documentation

* Travel to remote sites to refresh systems and hardware pickup

Ronald J Gajewski Page 2

SJA Jewelry, Inc Teaneck, NJ

Developed, promoted and increases store productivity while traveling throughout various markets in the country. Established workable relationships with District Managers, Store Managers, and Sales Associates to enhance company sales and profits.

24Karat Street, Inc Akron, OH

Start up, mid to high end free standing manufacturing jeweler. Preformed all risk assessments, researched and installed hardware and software for retail store network. Maintained complete network and security for system.

Sam's Emporium, Inc. Akron, OH

Instrumental in revamping the business model to become the area wide leader for fine jewelry. Oversaw the purchase, installation and day to day running of computer network system with POS and inventory control. Preformed all due diligence and risk assessments for network and software. Motivated, supervised and coordinated the daily interaction of a highly efficient and interconnected sales team and their respected managers. Started career as sales associate and worked up the ranks to ending position as VP.

Certifications

* Comptia A+

* Comptia Network+

* Comptia Security+

* Currently preparing for CCNA Certification

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