Customer Service Active Directory
Resume:
Desktop Support
************@*****.***
Derrick Filas
Lodi, CA 95240
************@*****.***
Home # 209-***-****
Cell # 209-***-****
Objective :
Currently Seeking to further my career in the field of Network Administration. The ideal position would be working with a Desktop Support Team with the opportunity for advancement.
Technical Summary :
Systems - Microsoft Windows 7, Vista, XP, NT, 2000 Server, Mac OS X and Unix
Scripting - MS Dos, Unix (Pico & VI Editor
Hardware - IBM, Compaq, Gateway, HP, (Laptop & Towers), Dell File Servers, Netgear / Linksys Hub / access point, Motorola Routers, Multiple Network Cards, Installing Hard Drives & NICs & RAM
Software - Outlook, Adobe Suite (Illustrator, Photoshop), Microsoft Suite ( Excel, Word, Power Point, & Access), Remedy, Lotus Notes, QuickBooks, & Active Directory
Technologies - LAN, WAN, Remote Desktop, DHCP, DNS, WINS, TCP/IP, SMTP, POP, & MySQL
Call Center - Answered 50+ Calls a day, Multi-tasked calls with Multiple Programs (Tools), Monitored Calls & Took Escalated Calls, & Monitored Tickets from Calls
Extra - Type 50+ wpm, 10-Key 8,000+ kpm, Excellent Troubleshooting Skills, Excellent Customer Service, Hardware Upgrades, Migrations, User Support, Managed Active Directory, Install Programs, Mapping Printers & Drives, Troubleshoot PDAs, Create VPN Accounts & Secure ID Tokens
Experience :
Freelancing (SF, CA)
System Administrator
Sept 2007 - Current
Temporary Work (My Business)
Duties : Customer Service - Technical Phone Support - Troubleshoot Computer & IT Network Issues (Hardware & Software) - Setup LAN Networks - Computer Migrations
Armor Struxx (Lodi, CA)
Ply Cut / Warehouse
March 2010 - June 2010
Assignment Ended (Temp Agency)
Duties : Measure & Cut Kevlar Material - Warehouse Work - Forklift Operator
SFO Snow / FTC Skate
Web Developer
Oct 2008 - Feb 2010
Temporary Work (Lack of Work)
Duties : Customer Service - Update Eccomerce Website - Computer Art - Technical Support - Retail Sales - Cashier
Belen Print Shop (Belen, NM)
Production Manager
March 2009 - May 2009
Moved Back to CA (Lack of Work)
Duties : Customer Service - Printed Tshirts, Paper, Vinyl, & Business Cards - Computer Art - Shipping & Receiving - Cashier
Kaiser Permanente (Oakland, CA)
Desktop Support
June 2007 - Sept 2007
Assignment Ended (Temp Agency)
Duties : Customer Service - Technical Phone Support - Troubleshoot Computer & IT Network Issues (Hardware & Software) - Mapping Printers& Drives - Troubleshoot PDA's - Computer Migrations
GAP Inc (San Bruno, CA)
IT Security
Feb 2007 - June 2007
Assignment Ended (Temp Agency)
Duties : Customer Service - Technical Phone Support - Troubleshoot Computer & IT Network Issues (Hardware & Software) - Managed Active Directory - Created VPN Accounts & Secure ID Tokens
Supreme Technologies (San Francisco, CA)
Helpdesk / Desktop Support
July 2002 -- Jan 2006
Business Slowed Down - Went to work with the GAP Inc.
Duties : Desktop Support for 12-15 Computers and LAN Configurations for MAC & PC machines and installed NICs - Supported assorted programs for end-users . . . Microsoft Office (Excel, Word, PowerPoint), Adobe Suite (Illustrator, Photoshop, Go-Live) - Personalized computers for end-users -- installed software, setup email accounts, set up passwords - Worked in the Active Directory -- Created/Added Users -- gave users permissions and privileges. - Managed Active Directory - Troubleshoot Windows XP and 2000
Excite@Home/Work (Redwood City, CA)
Helpdesk / Tier 2 Technical Support
August 1999 -- June 2002
Company went Bankrupt
Duties : Cable internet troubleshooting mixed with email and web support - This position was very similar to "Best Internet / VERIO" in where there was less UNIX Administration and more Windows web hosting - Supported online shopping cart applications and was responsible for the provisioning of these accounts and troubleshooting issues (Eccomerce) - Workflow was organized through a robust ticketing system "Remedy" and was responsible for multiple queues and unresolved tickets
Best Internet / VERIO (San Ramon, CA)
Helpdesk / Tier 2 Technical Support
May 1998 -- August 1999
Went to work with Excite@Home
Duties : DSL & Dial-Up Troubleshooting mixed with email and web support - Provisioning email and web accounts on the UNIX/Windows Servers - Basic TCP/IP Configurations, SMTP, POP, MYSqL, DNS, and Domain Registrations - Primary Servers ran LINUX and hosted all administrative scripts for adding & removing email accounts
Education :
Lodi High School (Lodi, CA)
- Graduated
SJ Delta College (Stockton, CA)
- Still Taking Classes
Computer Learning Center (SF, CA)
- Network Admin Certificate
*Reference Available Upon Request
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