Customer Service Manager

Braeden Rustici

Email: ********@*************.***

Address:

City: Stafford

State: VA

Zip: 22556

Country: USA

Phone: 540-***-****

Skill Level: Any

Salary Range:

Primary Skills/Experience:

Excellent communicator with 3 years experience working in a demanding Retail Pharmacy Health and Wellness environment as a Lead Manager. Energetic Reliable Team Leader With 6 years of customer service experience. Solid Team player with an upbeat positive attitude. Adaptable, Motivated and Ambitious Leader. Results driven Organized and Meticulous.

Educational Background:

High School Dipolma from Blue Springs South High, Blue Springs MO 1/2001 to 12/2008 (General Studies)

High School Dipolma from Metropolitan Community College, Blue Springs MO 1/2001 to 10/2012

High School Dipolma from University of Central Missouri, Blue Springs MO 1/2001 to 10/2012

Job History / Details:

Career Overview

Excellent communicator with 3 years experience working in a demanding Retail Pharmacy Health and Wellness environment as a Lead Manager. Energetic Reliable Team Leader With 6 years of customer service experience. Solid Team player with an upbeat positive attitude. Adaptable, Motivated and Ambitious Leader. Results driven Organized and Meticulous.

Core Strengths

Inventory control

Large cash/check deposits

Store maintenance

Invoice processing

Proficient in cash management

Shipping and receiving professional

POS systems expert

Opening/closing procedures

Exceptional Customer Service Interactions

Models ands Shares Customer Services with best practices with team members

Proactive in identifying store and team member needs

Conflict resolution

Creative problem solver

Excellent communication skills

Accomplishments

Customer Experience

Employee of the Month - Earned in recognition of my outstanding work ethic, customer interactions, attendance, and showed the ability to go above and beyond the call of duty.

Several customer service recognition certificates - Received these certificates due to randomly received customer service surveys.

Engages customer with a friendly, welcoming demeanor

Sales

Consistently generated additional revenue through skilled sales techniques.

Inventory

Maintained accuracy of on hand quantities including, but not limited to, basic departments, stock rooms, overstock locations.

Operation Management

Responsible for store keys

Capable of opening and closing procedures

Cash Management

Scanning errors

Price Verifications and Modifications

Rests and Revisions of new polarograms

Evaluation and developing displays i.e. promotional, seasonal, super structures and sale merchandising.

Work Experience

October 2008 to December 2008

Khols Distribution Center Blue Springs, Mo

Dock Loader

Seasonal program through Khols. I worked in shipping and loaded trucks for a few months.

December 2008 to Current

Walgreens Fredericksburg, Va

Strategic Inventory Manager - STL

I started off in the Photo department and worked my way through the position scale to Strategic Inventory Manager where my responsibilities now include: opening and closing procedures, team leadership, conflict resolution, customer service, store profitability, POS, price coordinator, inventory control, merchandising various areas of the store, problem solver, go to for business code and ethics, policy and procedures, training and maintaining knowledge of current sales and store promotions.

Educational Background

2008 Blue Springs South High Blue Springs, Mo

High School Diploma General Studies

Passed proficiently in all required courses while working part time.

2010 Metropolitan Community College Lee Summit, Mo

General Studies

University of Central Missouri Warrensburg, Mo

Business Management

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