Customer Service Sales
Resume:
ambitious indidviual looking for iimmediate employment (cleveland)
Date: 2012-10-24, 9:46PM EDT
abpbow@r.postjobfree.com
AQeela Brewer
SUMMARY: Ambitious individual with three years customer service. Experienced working fast paced positions, strong communication skills, and strong organizational skills.
SUMMARY OF QUALIFICATIONS:
Excellent knowledge in the customer service areas of cashiering and sales.
Equally effective working independently and in cooperation with others.
Resourceful and self confident, well organized, and detail oriented.
Sharp, quick learner and willing to get involved.
Strong communication skills.
Able to listen and respond to customer needs and concerns.
EDUCATION:
International Air and Hospitality Academy Vancouver, WA September, 2012-November, 2012
Airline/Travel Specialist Diploma Honor Roll Perfect Attendance
Experienced on a simulated Apollo Reservation System
Fare construction in domestic ticketing and related ticketing forms, 4-flight tickets, special service tickets, MCO's and excess baggage charges
Trained in the many intricacies of cost effective itinerary planning
Airport operations involving ticketing, ramp operations, oversold, canceled, delayed flights, public address announcements and simulated ticket counter practice
Knowledge of domestic and international city, airport and airline codes
Extensive exploration of aircraft safety and procedures
Developed professionalism in customer service skills and abilities
WORK EXPERIENCE:
Executive Management Service Cleveland, OH May, 2012-July, 2012
Cleaning Crew
Floor tech- operator floor scrubber
Cleaned Elevators- sprayed and polished every chrome and wooden fixture outside and inside elevator
Sterilized and sanitized Restrooms, refilled tissue and paper towels, and swept and moped floors
Disinfected and sanitized hospital waiting areas- polish tables, mop floors, vacuum carpet, and clean chairs
Tenable Protective services Cleveland, OH August, 2011-January, 2012
Unarmed Security
Performed bag checks- open all book bags and purses and had people remove prohibited items
Executed pat downs-had people open jackets and coats, use back of hand to check around the waist area and down the back for prohibited items
Ticket taker-swiped every ticket for accurate date
Knockout Vapor Cleveland, OH April, 2011-July 2011
Customer Service
Handled cash and returns accurately
Performed inventory count of merchandise to insure amounts of goods
Handled bank drops during the day to ensure proper amount of cash in drawer
Office Max Willoughby, OH July, 2008-November, 2008
Cashier
Handled cash and assist in returns
Refilled inject cartridges for printers
Assisted customer in electronic insurance sales
Family Dollar Cleveland, OH September, 2007-Febuary, 2008
Customer Service
Rang up customers' orders and made appropriate change
Unloaded stock room and moved items to appropriate place on sales floor
Assisted customer with finding products
Set up displays for store promotions
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