Customer Service Management

Norman Brownell

Email: abpbmf@r.postjobfree.com

Address: * ****** *****

City: Watsonville

State: CA

Zip: 95076

Country: USA

Phone: 831-***-****

Skill Level: Entry

Salary Range: 32

Primary Skills/Experience:

See Resume

Educational Background:

See Resume

Job History / Details:

Norman G. Brownell

607 bridge st, Watsonville, CA. 95076 831-***-**** abpbmf@r.postjobfree.com

Goal:To utilize my skills at the job in which I am applying

Qualifications include:

Work well under pressure Excellent customer service skills Expertise in all tasks related to running a successful bar. Highly motivated with an ability to quickly learn new skills Can handle a wide range of maintenance and repairs

Professional History

Service Management Systems Capitola Mall Maintenance 2006 to 2011 Responsible for overall maintenance at the Mall which included, but was not limited to: Installation and repair of plumbing, drywall and basic electrical repairs as well as painting and window washing.

Pajaro Valley Golf Course Bartender Waiter 2005 to 2006 Successful with cash management, inventory control, and knowledge of drinks. Responsible for serving a volume of clients on a tight time schedule. Handled all tasks related to opening and closing of the Restaurant Clubhouse bar.

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Hyatt Incline Village Lake Tahoe Bar Attendant 2003 to 2004 Maintained inventory control for the bars in a high volume casino, that included set up and breakdown for special when needed. Established myself in a highly upbeat hotel casino.

Served bar customers when asked and also worked waitress

service station. Handled cash on a regular basis, and offered

customer service during my work day.

Cal Neva Hotel Casino Banquet Bartender Waiter 2001 to 2003 Provided great service as a waiter. Kept a clean and well stocked service station, bused tables when needed, reset tables for lunch and dinner. Handled banquet bars for weddings and business meetings. Restocked portable bars when

needed as well as inventory control.

Tahoe Biltmore Bartender 2000 to 2001 Helped organize and set up a new bar in the lobby of the hotel Maintained inventory, served customers, kept cocktail station fully supplied. Worked a daily happy hour bar between 4pm-7pm

that included serving horderves, complimentay wine and also mixed drinks. Respnsible for keeping bar stocked on a regular basis. Also, worked at casino bars when needed.

Education / Military

Cabrillo College: Hotel Restaurant Management

US Navy: Honerable discharge 1979

Boiler Technician BTfn

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