Customer Service High School
Resume:
Erica Murray
Email: ********@****************.***
Address:
City: Cockeysville
State: MD
Zip: 21030
Country: USA
Phone: 443-***-****
Skill Level: Any
Salary Range:
Primary Skills/Experience:
To work in a customer service environment that allows for individual creativity, growth, input towards the company s goals, mission, and values. The potential for upward mobility and educational enhancement in a team-focused environment is also very essen
Educational Background:
High School Dipolma from Mardela Middle & High School, Mardela Springs MD 11/2003 to 5/2005 (A brief description of the
coursework/degree program)
Job History / Details:
Erica L Murray
2 McArthur Court Apt L
Cockeysville, MD 21030
Objective: To work in an environment that allows for individual creativity, growth, input towards the company's goals, mission, and values. The potential for upward mobility and educational enhancement in a team-focused environment is also very essential
PERSONAL EXPERIENCE
April 2008 - Present
Customer Support Coordinator
Renaissance Debt Solutions, Inc.
Hunt Valley, MD 21030
* Provide customer service to customers enrolled in the debt settlement program by updating them on the status of their accounts or settlements, changing their monthly payments, updating personal information, or even requesting additional funds for settlements that are even more beneficial for them.
* Supervise and train sales and customer support representatives to have the skills that will help them grow within the company as well as retain their customers throughout their programs.
* Multi-tasking throughout the day, such as, answering phones calling clients, providing comfort to the customer, handling settlements, paying on settlements, supervising my customer support team, and handling paperwork, such as, settlement contracts, settlement letters, personal information.
* Setting up new contracts for new customers enrolling in the debt settlement program.
* Handling very case sensitive information as well.
September 2006 - April 2008
Certified Financial Counselor
Renaissance Debt Solutions, Inc.
Hunt Valley, MD 21030
* Developing rapport with new customers interested in the debt settlement program, while also understanding their specifics needs and creating a plan to achieve them.
* Handling case sensitive information such as new customer agreements and bank information
* Achieving the goal of 250-300 calls a day
July 2006 - September 2006
Junior Financial Counselor
Renaissance Debt Solutions, Inc.
Hunt Valley, MD 21030
* Cold-calling 350-400 customers a day who submitted applications online for our services.
* Briefly record information regarding a program they may qualify for.
* Transfer customers to a Certified Financial Counselor to sign up for the best program that suits their needs and specified plan.
May 2006 - July 2006
Inside Representative
Savings 1st Mortgage
100 Painters Mill Rd #800
Owings Mills, MD
* Cold-calling 250-300 customers a day who submitted applications online for loan information.
* Provide customer service to customers who are interested in lowering their mortgage rates and debt situations.
* Handle case sensitive information for mortgage applications
* Transferring customers over to Loan Officers who will provide them with securing their loans based on their monthly financial budgets.
January 2006 - April 2006
Inside Representative
USB: Universal Payment Processing
8501 LaSalle Rd Suite 300
Towson, MD 21286
* Provide customer support to local business owners by providing them with lower rates on their merchant services such as debit and credit card processing
* Handle business applications for outside representatives
* Achieving daily goal of 250-300 outbound/inbound calls from businesses and business owners regarding their accounts.
November 2005 - January 2006
Telemarketer
County Home Loans
Towson, MD
* Provide customer service to customers who completed applications online regarding lowering their mortgage rates
* Handle case sensitive information regarding their mortgage applications
* Cold-calling 350-400 potential customers on a daily basis.
April 2004 - November 2004
Styles Associate
Payless Shoe Source
2300 N Salisbury Blvd
The Centre at Salisbury
Salisbury, MD 21801
* Maintain store inventory
* Welcomed walk-in customers, while also offering assistance and informing them of the current promotion
* Directing customers to the desired merchandise requested
* Handled cash, check, and credit/debit card transactions
* Assisting customers with making selections while also building their confidence and offering suggestions of styles available
* Contributed to the team by demonstrating professional service behaviors and accomplishing assigned tasks even if they were not always mine.
* Multi-tasked to balance customer service while also providing a compelling store environment.
* A hands-on style leader that thrived on a fast-paced environment.
September 2003 - November 2003
Telemarketer
Maryland Marketing Resource
9936 Liberty Road
Randallstown, MD 21133
* Provide customer service to concerned customers regarding their apartment complex and environment
* Handled case sensitive apartment applications
* Multi-tasked balancing customer service, inbound calls, and typing.
* Achieving a certain number of satisfied customers daily
EDUCATION
September 2005 - October 2006
Criminal Justice
University of Maryland Eastern Shore
Salisbury, MD
High School Graduate
SKILLS
All Microsoft programs
Excel
Word
Outlook
Type 70wpm
REFERENCES
Will be provided upon request
Contact this candidate