Quality Assurance Customer Service

David Bohlmann

Email: *********@********.***

Address: **** ** ***** ***. ****

City: Houston

State: TX

Zip: 77054

Country: USA

Phone: 713-***-****

Skill Level: Experienced

Salary Range: 85

Willing to Relocate

Primary Skills/Experience:

See Resume

Educational Background:

See Resume

Job History / Details:

David D. Bohlmann, Jr.

1800 El Paseo Apt. 1601

Houston TX, 77054

713-***-**** Cell

E-mail: *********@********.***

SUMMARY

A resourceful team player recognized for excellent customer service skills. Possess strong communication and organizational skills. My background includes: management, supervision, documentation, and troubleshooting applications and hardware. A proven IT Project Coordinator with extensive experience with Information Technology Construction projects with varying IT hardware software platforms. I`m currently pursuing a BS degree in Information Technology with a concentration in Network Systems. I am experienced with the planning and approval of design and construction documents from an I.T. perspective. I look forward to being an asset to your organization and contribute my experience and strength to enhance what you already have.

EXPERIENCE

TEXAS CHILDREN`S HOSPITAL 2000-Present

IT Project Coordinator

I manage the day to day operations of the Hospitals Move/Rollout team. I supervise the team members to ensure a timely completion of workstation deployment, which includes coordinating with vendors and other move logistical entities. I have improved the processes and procedures to make the team more efficient in the growing demand with the 2010 Vision. I am the main contact for resolving customer issues regarding the Move/Rollout team. I resolved hardware, software, and networking issues for the hospitals workstation clients including desktop computers, printers, handheld devices, and other peripherals in a Windows NT 4.0/Windows 2000 and Windows XP environment. I create print queues, Epic LWS/EPR/E1P records for workstations and printers.

I have established interdepartmental relationships to make my vision for the Move/Rollout team to be self sufficient. The team now has the ability to heat data jacks, create print queues on servers and enter data into the LWS/EPR database within Epic. I have developed documentation on procedures for the deployment of Windows 2000 and XP migration for workstations for the Hospital Expansion Projects and Rollout. I was assigned as part of a documentation team to develop a training manual for a high profile department within the Texas Children's Hospital organization to resolve ongoing training issues. Responsible for Quality Assurance to ensure data security was met by encrypting hard drives and installing computrace on computers to meet Hippa standards with regards to patient data protection.

SCHLUMBERGER LTD. 1995- 2000

Development Technician III

I maintained field computers to commercialized status. I provided IT support for hardware/software for Windows NT 4.0 operating system with Microsoft Office 97 Professional, and other standard applications. I provided hardware support for associated peripherals such as Desktop Computers, network printers, and CDR`s. I developed support processes and procedures that included ghost images for fast restorations of down computer systems. I helped design the field computer systems for the drilling services provided by Schlumberger. I designed testing fixtures that save money in the environmental testing of the field computer systems. I successfully implemented the entire upgrade of computer systems for the Sugarland Training facility ahead of schedule and under budget.

MICROWAVE NETWORK, INC. 1992- 1994

Quality Assurance Technician

Responsibilities included quality assurance and troubleshooting and repair on returned wireless data, voice and video radio systems. Tested and repaired any equipment form stock that was sent as emergency exchanges to customers worldwide. I served as liaison between Microwave Network`s worldwide customer and repair facilities. I telephonically provided troubleshooting for customers on the Microwave Telecommunications Systems. Posted engineering change notices for equipment requiring modifications to technical procedures and schematics. Performed final system performance audit on all finished microwave telecommunications products and insured that all MNI specifications and customer requirements were met.

UHUAL COMPANY OF TEXAS 1992- 1992

Assistant Manager

Scheduled shifts for employees, balance revenues for daily business receipts and resolve customers complaints as needed.

UNITED STATES AIR FORCE 1982 - 1992

Electronics Technician/Supervisor

Supervised, trained and developed servicemen on U.S Air Force Avionics systems and subsystems. I was a Master Technician on Aircraft Warning Radar and Electronic Warfare Systems. I was a Quality Assurance Inspector for the 52nd Tactical Air Group. I won the Non Commission Officer in Charge of the Nellis Air Force Base Honor Guard.

EDUCATION

Bachelors in Information Technology American Intercontinental University (Current GPA 3.67)

MCP 2000, Windows 2000 Professional and Advanced Server

Supervisors Training Course

Air Force Leadership School

7 Habits of Highly Effective People (Franklin Covey)

Public Speaking Course (Dale Carnegie)

TECHNICAL SKILLS

HP Desktops, Printers, and Laptops

IBM Laptop Warranty Repair Certified

Gateway Desktops

Dell Desktop/Server Certified

Compaq Desktops and Laptops

Networking

Network Administration

Active Directory

Print Server Administration

SQL 2008 R2 Database Implementation

Microsoft Office Suite 1997/2003/2007/2010

Eudora

PeopleSoft/SAP

Computrace

PC Guardian Encryption software

Crystal Reports

Remedy

Itrak, (Computer Associates)

Multiple Health Care Applications

Epic

GE Viewpoint

CoPath

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