Customer Service Medical

Shulan Jiang

Email: *********@********.***

Address: ***** ******* ******** **

City: Ashburn

State: VA

Zip: 20148

Country: USA

Phone: 703-***-****

Skill Level: Experienced

Salary Range: 55

Willing to Relocate

Primary Skills/Experience:

See Resume

Educational Background:

See Resume

Job History / Details:

Shulan Jiang

23322 Evening Primrose SQ / Ashburn, VA 20148

703-***-**** / *********@********.***

SUMMARY OF QUALIFICATIONS

* Persistent and dependable professional with experiences in Federal and State Government Acquisition and Procurement, FAR clauses, contract acquisition formation and administration.

* Skilled in market research, subcontractor negotiations, project management, and cost and pricing analyses.

* Offer proficient computer skills in MS Word, Excel, Access, PowerPoint, OneNote, and Outlook 2010; Adobe Photoshop CS, and Web Search. Familiar with accounting software.

* Fluent in Chinese, and intermediate in Korean. Understand Chinese and Korean cultures.

* Adapt to new environments quickly. Manage multiple tasks effectively and efficiently in high-pressure environments. Excellent in teamwork, critical thinking, and problem solving.

* Strong background working in diverse settings with diverse populations.

RELATED EXPERIENCE

Dragon Pro Services Sterling, VA

Independent Contractor(Acupuncture) 2011-Current

* Developed valuable customer service skills by providing exceptional services to over 3000 customers.

* Received near 100% customer satisfaction feedback due the focus on each customer`s unique needs.

* Gained deep understanding of the importance of listening to and understanding customer needs, retaining existing customers, and expanding by referrals.

SJ3, Inc. Fairfax, VA

Owner; President 2008-2011

* Assisted local businesses to participate in government procurement, outreach, and contract negotiations.

* Managed performance by reviewing and evaluating client needs, communicating with subcontractors and customers efficiently, providing 100% on-time service delivery.

* Actively interacted with existing customers and received referrals.

* Performed market research on government procurement, identified the market, actively reached out to the potential customers, and provided the solutions to the customers.

* Analyzed solicitations, negotiated service and products prices with industry representatives, and responded to solicitations.

* Managed the operation of the business. Performed the planning, marketing, accounting, contracting, and all other duties for the company. Prepared the corporation tax returns.

OTHER EXPERIENCE

Yanbian University Medical College Hospital Yanji, China

Nephrologist; Physician; Resident 1997-2000

* Provided excellent medical care to more than 450 patients and managed their pharmaceutical budgets. Received high customer satisfaction rating and Outstanding Young Doctor Award.

* Maintained up to date knowledge of pharmaceutical companies and products. Prescribed medicine and medical exams for patients.

* Developed profound customer-focused and goal-oriented professionalism and interpersonal, communication skills.

EDUCATION

Bethune Medical College, Changchun, China Doctor of Medicine 1992-1997

* Education credential has been evaluated by World Education Services (WES).

* Founded and operated a business, recruited and trained over 200 sale associates and built a distribution covering six cities and towns.

* President, Women`s Association.

Northern Virginia Community College Annandale, VA

General Studies 2002-2005

* President, the Student Government Association. Received Outstanding Student Leader Award and Special Recognition for Outstanding Community Service.

* Includes 18 semester hours in finance, accounting, and business.

Contact this candidate