Customer Service Supervisor

Scott Reed

Email: ********@*********.***

Address:

City: Naples

State: FL

Zip: 34119

Country: USA

Phone: 704-***-****

Skill Level: Any

Salary Range:

Primary Skills/Experience:

Enthusiastic Operations Supervisor and dedicated employee with high integrity, strong work ethic and great leadership skills.

Educational Background:

High School Dipolma from Monroe Community College, Rochester NY 1/2001 to 5/1989 (Business Administration)

Job History / Details:

Career Focus

Enthusiastic Operations Supervisor and dedicated employee with high integrity, strong work ethic and great leadership skills.

Summary of Skills

Operations analysis

Administrative support

Meets/exceeds goals

Attention to detail

Staff motivation

Invoice processing

Creative problem solver

Customer service expert

Adaptability

Courteous demeanor

Active listening skills

Persuasive

Effective workflow management

Deadline-oriented

Accomplishments

Collaborated with the Director of Operations to ensure smooth work flow and efficient organization of day to day operations.

Accountable for all operations of all warehouse duties to include shipping, receiving and inventory control.

Successfully trained staff of 15 in all warehousing systems and databases, policies and procedures while focusing on minimizing errors and generating superior results.

Professional Experience

May 2000 to April 2011

Robb and Stucky Lincolnton, NC

Warehouse Supervisor of Operations

Managed and mentored an average of 4 new employees per year. Successfully monitored the daily activities of 15 teams members. Implemented and monitored programs to maximize employee productivity.

Provided detailed monthly departmental reports and updates to senior management.

Communicated with team members to maintain clearly defined expectations.

Effectively managed departmental expenses to stay within allocated budget.

Resolved customer questions, issues and complaints.

Developed rapport with the customer base by handling difficult issues with professionalism.

Recommended changes to existing methods to increase the accuracy, efficiency and responsiveness of the customer service department.

Provided on site training.

July 1989 to November 1999

Ruby Gordon Furniture Rochester, NY

Warehouse Supervisor

Education

1989 Monroe Community College Rochester, NY

Associates in Business Administration Business Administration

Coursework in Business Administration and Organizational Development

3.725 GPA Cum Laude

Deans List Fall 1988 - Spring of 1989

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