Customer Service Administrative Assistant

Elyse Coleman

Email: ********@***************.***

Address:

City: South Orange

State: NJ

Zip: 07079

Country: USA

Phone: 973-***-****

Skill Level: Any

Salary Range:

Primary Skills/Experience:

Dedicated Medical Billing professional with refined computer skills and strong ability to assist in efficient company operations. Energetic, results-oriented team-player eager to bring my strong administrative skills to a growing company who needs top-level support. Oriented Office Administrator with 2 years of experience in Communications and Customer service . Areas of expertise include Phone handling,Verification skills,advanced computer skills and excellent relationship-building skills. Executive Assistant - Word Processor - Data Entry Enthusiastic and well-organized Administrative Assistant with solid background in data entry, schedule management and event planning.

Educational Background:

High School Dipolma from Boca RAton Community High School, Boca Raton FL 1/2001 to 5/2000 (Basic Studies)

Job History / Details:

Career Overview

Dedicated Medical Billing professional with refined computer skills and strong ability to assist in efficient company operations.

Energetic, results-oriented team-player eager to bring my strong administrative skills to a growing company who needs top-level support.

Oriented Office Administrator with 2 years of experience in Communications and Customer service .

Areas of expertise include Phone handling,Verification skills,advanced computer skills and excellent relationship-building skills.

Executive Assistant - Word Processor - Data Entry

Enthusiastic and well-organized Administrative Assistant with solid background in data entry, schedule management and event planning.

Skill Highlights

Administrative support

Schedule management

Meets/exceeds goals

Team liaison

Insurance processing

Filing and data archiving

HIPAA compliance

Online claim submission

HCFA Common Procedure Coding Systems (HCPCS)

Claims appeal procedures

Employee training and development

Staff motivation

Core Accomplishments

Scheduling

Facilitated onboarding of new patients by scheduling training, answering questions and processing paperwork.

Research:

Investigated and analyzed client complaints to identify and resolve issues.

Data Organization

Improved office organization by compiling quarterly budget reports, financial spreadsheets, organizational charts and company data reports using advanced Microsoft Excel functions.

Multitasking

Demonstrated proficiencies in telephone, e-mail, fax and front-desk reception within high-volume environment.

Administration

Answered multiple phone lines, transferred calls to corresponding departments, filed patient records and billed accordingly.

Customer Service

Handled customers effectively by identifying needs, quickly gaining trust, approaching complex situations and resolving problems to maximize efficiency.

Medical Records

Reviewed medical records for completeness, assembled records into standard order and filed records in designated areas according to alphabetic and numeric filing system.

Professional Experience

June 2011 to 10/23/2012 12:00:00 AM

Kessler Rehabilitation Center South Orange, NJ

Office Administrator

Provided efficient customer service to clients.

Verified patient insurance benefits by communicating with various insurance companies.Reviewed and explained insurance plans to patients to guarantee full understanding of payment policies and procedures.

Managed incoming and outgoing calls for busy medical office.

Maintained and prioritized daily tasks and projects including: call logs, appointments, and general errands.

Located, checked in and pulled medical records for appointments and incomplete patient charts.

Education

2000 Boca RAton Community High School Boca Raton, FL

High School Diploma Basic Studies

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