Customer Service Sales

Kasha Cambal

Email: ********@************.***

Address:

City: Natrona Heights

State: PA

Zip: 15065

Country: USA

Phone: 412-***-****

Skill Level: Any

Salary Range:

Primary Skills/Experience:

Motivated Licensed Manager with over 6 years management, 14 years sales experience, strong focus on growth, retention, and customer service, while coaching a staff of 10.

Educational Background:

High School Dipolma from Indian University of PA, Indiana PA 1/2001 to 12/2001 (Liberal Arts)

Job History / Details:

Career Focus

Motivated Licensed Manager with over 6 years management, 14 years sales experience, strong focus on growth and retention, while coaching a staff of 10.

Summary of Skills

Client acquisition

Customer targeting

Strategic partnerships

Strategic event planning

Top-rated sales performance

Business recovery and sustainability

Conflict resolution

Negotiation skills

Complex problem resolution

Needs assessments

Strategic planning

Campaign performance tracking

Business Development

Client Relations

Customer Needs Assessment

Accomplishments

Management

Directed sales team of 10 direct reports

Supervised creation of marketing strategies/plans and ensured operations were within budget constraints

Implemented Strategy targeting new business clientele

Increased sales volume and productivity through effective networking and community involvement

Reduced cost and improved bottom line figures for clientele

Developed proposals in areas of retirement, growth of assets, financial security

Professional Experience

March 1995 to June 1997

Kentucky Fried Chicken Natrona Heights, PA

Customer Service

Customer Service

July 2007 to Current

First Commonwealth Bank Glenshaw, PA

Licensed Bank Manager

Computed, recorded, and proofread data, records and reports.Assigned tasks to associates, staffed projects, tracked progress and updated managers, partners and clients as necessary.Planned and executed events and marketing programs, Developed and executed general business solutions resulting in increased company exposure, customer traffic, and qualified sales leads and revenue. Managed and served as primary liaison between client and multiple internal partners to ensure clarity of goals and quality and adherence to deadlines.Provided operational support for high-volume financial clients. Reviewed, researched, and advised clients in ares of retirement, estate planning, and financial independence. Reviewed files, records and other documents to obtain information and respond to requests.

June 1998 to March 1999

VALLEY NEWS DISPATCH TARENTUM, PA

TELEMARKETER

Outbound cold calling. Responsible for achieving goal.

July 2001 to July 2007

FIRST NATIONAL BANK NATRONA HEIGHTS, PA

CLIENT SERVICE REPRESENTATIVE

Worked closely with corporate management to identify new business opportunities and routinely participated in the sales process.

Credited in playing key role in generating investment revenue

Accessed computerized financial information to answer questions related to specific accounts.

Reconciled and reported discrepancies found in records.Communicated with customers, employees and other individuals to answer questions and explain information.

Education

Indian University of PA Indiana, PA

High School Diploma Liberal Arts

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