Customer Service Sales

renee ayala

Email: ********@********-*****.***

Address:

City: Rancho Mirage

State: CA

Zip: 92270

Country: USA

Phone: 760-***-****

Skill Level: Any

Salary Range:

Primary Skills/Experience:

Customer service and sales expert who identifies customer needs and delivers solutions to problems. Award-winning retail sales and customer service expert. Consistently meets commission-based sales goals. Sales driven to exceed sales goals and build long-term relationships with customers. Creates a positive shopping experience through high-quality customer care.

Educational Background:

High School Dipolma from La Quinta High School, La Quinta CA 1/2001 to 9/2010 (Englished)

Job History / Details:

Career Focus

Customer service and sales expert who identifies customer needs and delivers solutions to problems. Award-winning retail sales and customer service expert. Consistently meets commission-based sales goals. Sales driven to exceed sales goals and build long-term relationships with customers. Creates a positive shopping experience through high-quality customer care.

Summary of Skills

Highly customer service-oriented

Efficient data entry

Resolution-oriented

Excellent negotiating tactics

Persuasive communication expertise

Upselling

Excellent communication skills

Goal-oriented

Energetic self-starter

Self-sufficient

Detail-oriented

Positive and friendly

Accomplishments

Customer Service

Researched, calmed and rapidly resolved client conflicts to prevent loss of key accounts.

Sales

Consistently generated additional revenue through skilled sales techniques.

Training

Designed and executed one-month training program for company sales team, increasing employee productivity and product knowledge.

Professional Experience

October 2010 to September 2012

Mattress Showroom Inc. Palm Desert, Ca

Sales Associate

Maintained knowledge of current promotions, policies regarding payment and exchanges, and security practices. Placed special orders and called other stores to find desired items. Computed sales prices, total purchases and processed payments. Described merchandise and explain operation of merchandise to customers. Recommended merchandise based on customer needs. Operated a cash register to process cash, check and credit card transactions. Facilitated monthly and quarterly physical inventory counts. Explained information about the quality, value and style of products to Influence customer buying decisions. Replenished floor stock and processed shipments to ensure product availability for customers.

October 2010 to December 2010

Bath & Body Works Rancho Mirage, Ca

Sales Associate

Maintained knowledge of current promotions, policies regarding payment and exchanges, and security practices.Recommended merchandise based on customer needs.Replenished floor stock and processed shipments to ensure product availability for customers.

Education

2012 La Quinta High School La Quinta, Ca

High School Diploma

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