Customer Service Manager

Erik Mancini

Email: abpbh5@r.postjobfree.com

Address:

City: Naples

State: FL

Zip: 34112

Country: USA

Phone: 239-***-****

Skill Level: Any

Salary Range:

Primary Skills/Experience:

Motivated, hard-working and detail-oriented, offering experience up through general manager level in both restaurant and retail environments. Emphasizing customer service and teamwork as a foundation for success. Experience in front and back of the house combine to grant an understanding of how to help drive business and encourage repeat custom.

Educational Background:

High School Dipolma from Northeastern University, Boston MA 1/2001 to 6/1996 (English)

High School Dipolma from Scituate High School, Boston MA 1/2001 to 10/2012

Job History / Details:

Summary

Motivated, hard-working and detail-oriented, offering experience up through general manager level in both restaurant and retail environments. Emphasizing customer service and teamwork as a foundation for success. Experience in front and back of the house combine to grant an understanding of how to help drive business and encourage repeat custom.

Highlights

Exceptional customer service

Cash handling

Thrives under pressure

Strong mathematical aptitude

Effective multi-tasker

Customer-focused

Drink knowledge

Skill and experience defusing customer issues.

Easy rapport with both customers and co-workers

Recent training to refresh and augment past experience.

Flexible schedule

Accomplishments

Worked from entry level to restaurant manager within 1 year at major resort. Preferred alternate bartender for busy beach bar during tenure at resort, in addition to two nights a week as night auditor.

Promotion to store manager within 1 year at retail establishment, took store from unprofitable to operating in the black within six months of taking over.

Recently finished top of class at National Bartending School.

Experience

June 2008 to May 2012

Books-A-Million Naples, FL

Assistant General Manager

Combination of retail and restaurant management. Duties included people management, payroll, scheduling, accounting, inventory management, as well as operation of busy cafe. Extensive customer service responsibilities.

November 2005 to June 2008

Blockbuster Video Orlando, FL

Store Manager

Responsible for operations, sales and performance of corporate Blockbuster store. Hiring, training, scheduling, payroll, accounting. Constant re-merchandising and hitting upsell targets and profit goals.

November 2003 to November 2005

Mancini Marble & Tile Fort Myers Beach, FL

Installer

Preparation and installation of ceramic, marble and vinyl tile. Supervised crew, handled estimates and customer contact.

January 1998 to October 2003

South Seas Resort Captiva, FL

Restaurant Manager/Bartender/Night Auditor

Manager of Mama Rosa's Restaurant for resort. Two nights a week as night auditor for Resort, as well as primary alternate bartender for beach bar and Chadwick's Restaurant on the Resort.

June 1992 to August 1996

The Silver Sands Humarock, MA

Bartender

Set up, maintenance and tending of bar for busy beach side restaurant, full time for tourist season of listed years, as well as Friday through Sunday of off season.

Education

1996 Northeastern University Boston, MA

English

1992 Scituate High School Scituate, MA

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