Customer Service Engineer

Guy Franklin

Email: *********@********.***

Address: *** ******* *****

City: Edison

State: NJ

Zip: 08817

Country: USA

Phone: 732-***-****

Skill Level: Management

Salary Range: 70

Willing to Relocate

Primary Skills/Experience:

See Resume

Educational Background:

See Resume

Job History / Details:

iGuy J. Franklin

499 Horizon Drive, Edison, NJ 08817

Contact: 732-***-**** [Mobile], *********@********.*** [Email]

SUMMARY OF QUALIFICATIONS

An accomplished IT professional with more than fourteen years of hands-on experience; network engineering, Windows/Linux system security administration, designing and implementing secure complex LAN and WAN networks and IT security. Experience in managing permanent and temporary staff, and a team player, with excellent communication skills. Higher education teaching experience.

ACADEMIC PREPARATION

2012 (December) Master of Science in Cybersecurity (University of Maryland University College, MD)

2011 Master of Science in Cybersecurity (Technology Graduate Certificate UMUC, MD)

1991 BA Computer Information Systems (State University of New York (SUNY))

1985 Associate Degree in MIS and Programming (Westchester Community College, NY)

Courses Taken at Graduate Level

Ethics, Legal Issues and Psychology, Security Policy Analysis Risk Management; Prevention and Protection Strategies in Cybersecurity, Ethical Hacking, Monitoring, Auditing; Intrusion Detection/Prevention, and Penetration Testing, Cyber Crime Investigation and Digital Forensics, Information Systems in Organizations and Security Policy Implementation.

PROFESSIONAL QUALIFICATIONS

CISSP candidate

Certified Novell Engineer (CNE)

Certified Novell Administrator (CNA)

Microsoft Certified System Administrator, (MCSA)

Microsoft Certified System Engineer (MCSE)

CompTia A+ and CompTia Networking +

Cisco Certified Network Administration (Certificate)

TECHNICAL SKILLS SUMMARY

Server management experience; Windows 2000, 2003, 2008

Security; Symantec anti-virus enterprise and Ghost, Track-It imaging software

Disaster recovery; ArcServe backup, NetBackup, Veritas BackupExec

Active Directory administration; DHCP, DNS, GPMC, Windows Security

Novell Netware NDS/eDirectory Tree Partitions and Linux

Metrics/analysis experience, asset management, risk analysis and business continuity

Cisco LAN (VLANs, trunking, Fast Etherchannel, Spanning Tree)

WAN network protocol experience; IGRP, EIGRP Security, OSPF, BGP, ISDN/ routing

Internet Security; Firewalls, VPN, DMZ and NAT

Programming in C, C++, Java, and using Netbeans and Eclipse IDEs

PROFESSIONAL EXPERIENCE

1.Period: 2007 to Present

Position: Director of Information Systems & Technology (IST), Computer Services

Employer: Sussex County Community College (SCCC), Newton, NJ

Responsible for ensuring Sussex County Community College IST resources are aligned with the strategic priorities of the Institute, and that IST services are consistent, reliable, easy to use, and cost efficient. Managed nine technical support staff.

Maintained an operating environment, including back-ups, network security, logs files and did the relevant preventative maintenance.

Assessed and met technology needs of 450+ faculty and staff members; implemented help desk requests and trained faculty end users to utilize SMART classrooms and instructional software.

Setup and deployed campus wide Wi-Fi including network access policies for students and staff who use mobile devices at the main campus and remote site.

Established criteria for performance and customer service and for implementing mechanisms to monitor and improved the College's information system.

Developed IT security planning, training, auditing, policies and procedures.

Supported SCCC's core missions of education, research, and service by working in partnership with faculty, students, and staff to maximize the value of information technology to their work.

Research and evaluate emerging technologies and strategic vendor offerings for their potential to provide business and competitive advantage to the College.

Member of Information Technology Strategic Planning and Resources Coordinating Council, which advises the College President on priorities for IT infrastructure and services across the Institute.

2.Period: 2008 to Present

Position: Adjunct Faculty (Information System (IS), Computer Science (CS) and French department)

Employer: Sussex County Community College (SCCC), Newton, NJ

3.Period: March 2004 to March 2007

Position: Information Systems & Technology Administrator

Employer: YMCA of Central & Northern Westchester, White Plains, NY

Managed an IT department of 5 staff members, taught and trained staff members in troubleshooting, resolving system errors and connectivity issues. Created and updated Active Directory user/computer accounts, group policies and systems security policies.

Successfully converted the YMCA financial, accounting and billing systems to an IBM AS400 to Microsoft Servers 2003 Active Directory (AD) running Blackboard Financial Management Software.

Administered Exchange Server 2003, WSUS, McAfee E-Policy Orchestrator (antivirus server)

Exploited multi-platform client/server technologies to lead the organization from mainframe centric computing topology to network centric topology.

Created an IT security awareness programs (confidentiality, Integrity and confidentiality)

Supported digitization of 1 million paper files to eliminate physical storage necessity.

Coordinate the ongoing support of all aspects of voice communication systems and services including; Firewalls Routers, Switches, VPN, IP telephony Avaya Switch and Server system.

Created a WAN using T1 and Frame Relay Technology to connect all 5 Y branches and established firm-wide internet/Email systems and multi-tier, VERITAS backup System.

4.Period: January 1998 aFebruary 2004

Position: System Network Analyst

Employer: University of Medicine and Dentistry of New Jersey, Newark, NJ

Consolidated departmental servers from 90 to 65 in 5 campuses and hospitals, provided services to about 1500 end users, eliminated cost of external consultants, saved over $100,000 annually.

Installed, configured, maintained and troubleshot hardware and software tools including routers and switches, Cisco PIX firewall, DNS, VPN, Microsoft server operating systems, Networks Shares.

Advised the Information Technology team.

Managed, mentored and provided technical guidance to more 15 junior staff members.

OTHER SERVICES

Member of the CyberWatch, an Advanced Technological Education (ATE) Center.

Member of the Community College Computer Consortium of New Jersey (4C).

Member of the USA Black Belt Karate Club.

US Army Reserve.

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