Customer Service Representative

Nakeyia Battle

Email: ********@*************.***

Address:

City: Lafayette

State: IN

Zip: 47905

Country: USA

Phone: 219-***-****

Skill Level: Any

Salary Range:

Primary Skills/Experience:

Personable and responsible Customer Service Representative with over three years of experience working in fast-paced environments. Solid team player with great positive attitude.

Educational Background:

High School Dipolma from East Chicago Central High, East Chicago IN 1/2001 to 6/2005 (Core 40)

Job History / Details:

Professional Summary

Personable and responsible Customer Service Representative with over three years of experience working in fast-paced environments. Solid team player with great positive attitude.

Skill Highlights

Advanced interpersonal skills

MS Office proficient

Strong work ethic

Flexible

Quick learner

Multi-Task Management

Professional Experience

September 2012 to 11/8/2012 12:00:00 AM

Riggs Community Health Clinic Lafayette, IN

Adult Ward Clerk

Researched CPT and ICD-9 coding discrepancies for compliance and reimbursement accuracy.

Determined prior authorizations for outpatient procedures.

Scheduled outpatient and specialist appointments

Researched questions and concerns from providers and provided detailed responses.

July 2009 to September 2012

Riggs Community Health Center Lafayette, IN

Medical Receptionist

Demonstrated knowledge of HIPAA Privacy and Security Regulations by appropriately handling patient information.

Posted charges, payments and adjustments.Scheduled appointments, registered patients and distributed sample pharmaceuticals as prescribed.

Confirmed patient information, collected copays and verified insurance.

Updated patient financial information to guarantee accuracy.

Treated all patients, their families, visitors, peers, staff and providers in a pleasant and courteous manner.

March 2008 to February 2011

Macy's Lafayette, IN

Sales Associate

Opened and closed the store, including counting cash, opening and closing cash registers.

Placed special merchandise orders for customers.

Verified that all merchandising standards were maintained on a daily basis.

Received and processed cash and credit payments for in-store

purchases.

Created strategies to develop and expand existing customer sales, which resulted in a increase of sales.

Education and Training

2013 Ivy Tech Lafayette, IN

Associate of Science Accounting

Coursework in Microsoft Excel, Financial Accounting, Managerial Accounting, Cost Accounting, and Business Law.

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