Customer Service High School

JoyLynn Misel

Email: ********@************.***

Address:

City: Provo

State: UT

Zip: 84606

Country: USA

Phone: 801-***-****

Skill Level: Any

Salary Range:

Primary Skills/Experience:

Energetic, results-oriented team-player eager to bring my strong administrative skills and customer service experience to an established company who needs top-level support.

Educational Background:

High School Dipolma from Utah Valley University, Orem UT 1/2001 to 4/2004 (Criminal Justice)

Job History / Details:

Professional Summary

Energetic, results-oriented team-player eager to bring my strong administrative skills and customer service experience to an established company who needs top-level support.

Core Qualifications

Microsoft Word

Microsoft Outlook

Excel

Staff motivation

Employee training and development

Customer Service Orientation

Attention to detail

Meets/exceeds goals

Administrative support

Staff Scheduling

Multiple-Task Management

Employee Payroll

Involved Community Supporter

Experience

August 2011 to Current

Ancestry.com Orem, Utah

International Customer Service Representive

Provided accurate and appropriate information in response to customer inquiries for customers residing the United Kingdom, Australia and New Zealand.Demonstrated mastery of customer service call script within specified timeframes.Addressed customer service inquiries in a timely and accurate fashion.

August 2004 to April 2011

The Church of Jesus Christ of Latter-day Saints Distribution Center Orem, Utah

Supervisor

Resolved customer complaints by exchanging merchandise, refunding money and adjusting bills.Shared product knowledge with customers while making personal recommendations.Maintained friendly and professional customer interactions. Recruited, managed and mentored an average of 10-12 .Monitored the daily activities of 75 customer support team representatives per year. Provided detailed monthly departmental reports and updates to senior management.Addressed negative customer feedback immediately.Developed rapport with the customer base by handling difficult issues with professionalism.

January 2000 to January 2004

Sevier County Sheriff's Dept Richfield, Utah

EMT-Intermediate

Provided life support services during medical emergencies on scene and en route to the hospital.Collected pertinent information from the patient, family and friends, medical records and prescriptions.Operated and maintained emergency vehicles in a safe, efficient manner while obeying all traffic laws. Completed all mandatory education and training classes.Interacted with patients, families, hospital staff and the general public.

Education

2004 Utah Valley University Orem, Utah

Bachelor of Science Criminal Justice

Professional Affiliations

Worked with the Director of the Miss Orem Scholarship program for 3 years, encouragingYoung Women in the community to contribute to their community and improving themselves for their future ambitions. Volunteered in the NorCal "Tough Mudder" event that supports the Wounded Warrior Program.

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