Customer Service High School

Alice J. Herrera

Email: ********@****************.***

Address:

City: Hialeah

State: FL

Zip: 33014

Country: USA

Phone: 954-***-****

Skill Level: Any

Salary Range:

Primary Skills/Experience:

Worked for GcServices with 3 years of experience in customer service. Areas of expertise include great communication skills, client-focused, multi-task, great typing skills. Currently enroll in college for Anesthesiology nurse.

Educational Background:

High School Dipolma from Mulberry High School, Mulberry FL 1/2001 to 6/2009 (General)

Job History / Details:

Career Overview

Worked for GcServices with 3 years of experience in customer service. Areas of expertise include great communication skills, client-focused, multi-task, great typing skills.

Currently enroll in college for Anesthesiology nurse.

Skill Highlights

Meets/exceeds goals

Microsoft Word

Telephone Skills

Multi-Task

Research

Scheduling

Type 35 WPM

Typing

Client Relations

Customer Service

Data Collection

Bilingual

Core Accomplishments

Research:

Investigated and analyzed client complaints to identify and resolve issues.

Multitasking

Demonstrated proficiencies in telephone, e-mail, fax and front-desk reception within high-volume environment.

Administration

Answered multiple phone lines, transferred calls to corresponding departments, filed patient records and billed accordingly.

Customer Service

Handled customers effectively by identifying needs, quickly gaining trust, approaching complex situations and resolving problems to maximize efficiency.

Training

Successfully trained staff in all office systems and databases, policies and procedures while focusing on minimizing errors and generating superior results.

Professional Experience

September 2009 to July 2012

GcServices Lakeland, FL

Customer Service

Provided efficient customer service to clients.

Successfully handled 50 to 70 bills per day.

Improved timely paying of bills by developing flexible payment plans for customers.

Conduct credit check on new customers.

Explain billing charges to customers over the phone.

February 2008 to February 2009

Cleveland Heights Animal Hospital Lakeland, Fl

Nurse assistant

Provided efficient customer service to clients.

Audited new customer files to verify medical necessity and satisfaction of coverage criteria.

Located, checked in and pulled medical records for appointments and incomplete patient charts.

Facilitated organized record retrieval and access by maintaining filing system for both in-house and discharged residents.

Education

2009 Mulberry High School Mulberry, FL

High School Diploma General

Honor Society Academic Achievement Award

3.8 GPA

Coursework in business administration class

Excel and Microsoft work coursework

Languages

Bilingual Spanish/English

References

Teresaly Echemendia

Lakeland Regional Hospital

Cell: 863-***-****

Lisbet Pineda

Medicaid assistant

Cell: 863-***-****

Sunia Herrera

Sunchine

Cell 786-***-****

Contact this candidate