Customer Service High School

MICHELE ZIEMBA

Email: ********@***************.***

Address:

City: COLUMBUS

State: NE

Zip: 68601

Country: USA

Phone: 402-***-****

Skill Level: Any

Salary Range:

Primary Skills/Experience:

Energetic and reliable Sales Associate with 10 years experience in a high-end merchandise environment. Excellent communicator with experience working as a Customer Service Representative in various levels of employment. Customer service and sales expert who identifies customer needs and delivers solutions to problems.

Educational Background:

High School Dipolma from CCC, Columbus NE 1/2001 to 5/2006 (Secretarial/Accounting)

High School Dipolma from CCC, Columbus NE 1/2001 to 11/2012

High School Dipolma from Bellvue University, Columbus NE 1/2001 to 11/2012

High School Dipolma from Pine Ridge High School, Columbus NE 1/2001 to 11/2012

Job History / Details:

Career Overview

Energetic and reliable Sales Associate with 10 years experience in a high-end merchandise environment. Excellent communicator with experience working as a Customer Service Representative in various levels of employment. Customer service and sales expert who identifies customer needs and delivers solutions to problems.

Core Strengths

Large cash/check deposits

Markdown/promotional procedures

Inventory control

Top sales performer

Telephone inquiries

Invoice processing

Energetic work attitude

Active listening skills

Mediation capability

Opening/closing procedures

Excellent communication skills

Adaptability

Conflict resolution

Accomplishments

Accounting Skills

Operated computers programmed with accounting software to record, store, and analyze information.

Auditing Procedures

Knowledge of planning techniques, test and sampling methods involved in conducting audits.

Winner of the Benificial Finance Employee of the Quarter Award, 1,2,3,and 4th Qtrs, 2005.

Balanced daily cash drawers and vaults totaling an average of $300

Customer Assistance

Worked with company systems such as Live Support and diligently completed all assigned tasks, working overtime as needed.

Work Experience

June 2012 to Current

United States Postal Service Platte Center, NE

PMR-Post Master Relief

Earned management trust by serving as key holder, responsibly opening and closing store. Assisted in all areas of administrative work including data entry, receptionist duties, file organization.Assisted in all areas of administrative work including data entry, receptionist duties, file organization, research and development. Determined merchandise price schedules and discount rates.Generated monthly and annual sales reports.Resolved customer complaints by exchanging merchandise, refunding money and adjusting bills.Shared product knowledge with customers while making personal recommendations.Maintained friendly and professional customer interactions.

March 2010 to Current

Golden Living Center Columbus, NE

Medication Aide

Disciplined, energetic employee who quickly establishes rapport with patients and colleagues. Performed all tasks with a patient-centered focus while seeking opportunities for improvement of processes and treatments.Implemented new floor assignments based on evaluation of staffing requirements.

February 2006 to March 2010

BD Columbus, NE

SCF Operator/ General Assistant for fill in positions

Made sure that products were produced on time and are of good quality.Prepared and maintained production reports and personnel records.Assisted machine operators with finished pieces.Set up and performed hand and automatic assembly operations on components, sub-assemblies and assemblies.Performed and reviewed Statistical Process Control (SPC), including data collection, charts and graphs.Lubricated and wiped machines, tools and workplace to maintain safety and cleanliness.

December 2002 to December 2005

Beneficial Finance Grand Island, NE

Secretary/General Office Assistant

Successfully managed the activities of 4 team members in fast paced loan office.Reviewed accountantÆs book entries to ensure accuracy of the G/L.Worked with management to document and offset unusual expense variances in their respective areas. Coordinated the approval or rejection of lines of credit and commercial, real estate and personal loans.Computed accurate sales prices for purchase transactions.

Educational Background

2006 CCC Columbus, NE

Associate of Arts Secretarial/Accounting

3.83 GPA. Coursework in Business, Marketing and Communications. Continuing education in Management and Psychology. Worked on communication skills as a member of the Columbus Community Toastmasters.

1993 CCC Grand Island, NE

Associate of Arts Nursing

CNA/ CMA

Re issued on Annual Basis. Personal Fitness Goal trainer also acquired

Bellvue University Bellvue, NE

Associate of Science Management

3.75 GPA.Coursework in Business Administration and Organizational Development. Minor in Business. With a Double Major in Psychology. While maintaining training in Medical Field.

Pine Ridge High School Chadron, NE

High School Diploma

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