Customer Service High School

Nakkia Marcey

Email: ********@****-****.***

Address:

City: Winter Haven

State: FL

Zip: 33880

Country: USA

Phone: 863-***-****

Skill Level: Any

Salary Range:

Primary Skills/Experience:

Hoping to find a customer service job in which I can become a great asset too

Educational Background:

High School Dipolma from McGraw High School, Mcgraw NY 1/2001 to 6/2004 (Academic)

High School Dipolma from OCM BOCES, Mcgraw NY 1/2001 to 11/2012

High School Dipolma from University of Phoenix, Mcgraw NY 1/2001 to 11/2012

Job History / Details:

Core Strengths

Excellent communication skills

Courteous demeanor

Energetic work attitude

Active listening skills

Quick learner

Customer service expert

Excellence in multi-tasking

Highly dependable

Able to type 49 wpm

Accomplishments

Customer Interface

Greeted customers upon entrance and handled all cash and credit transactions.

Assisted customers over the phone regarding store operations, product, promotions and orders.

Multi-tasking

Cashiered with two cash registers at once in tandem to maximize customer flow.

Work Experience

11/5/2012 12:00:00 AM

Bill Brothers Market Dryden, Ny

Cashier

Worked as a team member performing cashier duties, product assistance and cleaning while providing excellent customer service.Assisted customers in person and via telephone.

11/5/2012 12:00:00 AM

P & C Foods Cortland, New York

Cashier/ Stocking

Worked as a team member performing cashier duties, product assistance and cleaning while providing excellent customer service.Assisted customers in person and via telephone.Maintained cleanliness and presentation of stock room and production floor.

11/5/2012 12:00:00 AM

Express Mart Dryden, New York

Cashier

Interacted with customers and retail buyers to expedite orders.Maintained cleanliness and presentation of stock room and production floor.Accurately balanced cash drawer after every shift.

11/5/2012 12:00:00 AM

Clark's Supermarket Dryden, Ny

Customer Service Rep

Answered questions regarding store and products, while maintaining knowledge of current sales and store promotions.Worked as a team member performing cashier duties, product assistance and cleaning while providing excellent customer service.Assisted customers in person and via telephone.Communicated with vendors regarding back order availability, future inventory and special orders.Cross-trained and provided back-up for other customer service representatives when needed.Managed wide variety of customer service and administrative tasks to resolve customer issues quickly and efficiently.Handled ticket sales and prize rewards for New York State Lottery. Accurately balanced cash drawer after every shift.Politely assisted customers in person and via telephone.

Educational Background

2004 McGraw High School McGraw, New York

High School Diploma Academic

2003 OCM BOCES Cortland, New York

C.N.A License Nursing

I no longer have my C.N.A certification due to a medical issue I was dealing with at the time, it caused my certification to run out.

University of Phoenix,

Pending Medical

I was attending online courses for Medical Coding and Billing, however I am not at this time able to go back. I do plan too in the near future!

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