Sales Manager
Resume:
Angela Smith
Irving, TX 75062
*********@*****.***
Value Statement
Dynamic, experienced event planner with 8 years experience in the meeting and event industry; developed and implemented
successful event strategies and practices.
Background includes driving sales, new business development and customer relationship management.
Keen ability to influence by example, innovation and personal drive.
Sharp, consistent focus on identifying opportunities for revenue development with both new and existing customers.
Skilled at conveying honesty and integrity, to cultivate easy rapport and encourage long-term relationships.
Expertise
Contract Negotiation Budget Development
Account Development, Management, & Retention Prospecting Ability and Networking
Strategic Planning Quality Customer Service
Chronology of Achievements
Independent Contractor, Dallas, TX 2006 to Present
Corporate Meetings and Events
Direct full-service meeting and event planning, principally encompassing P&L management, strategic sales and marketing, daily
operations and leadership of contract staffing of 90+ onsite. Issued executive decisions including purchasing, design, and onsite
management logistics. Key Achievements:
Significantly elevated competitive positions by formulating strategic partnerships with vendors and clients.
Launched a series of tactical marketing campaigns to provide integral to expanding the customer base from less than 25 to
more than 75. To enhance traditional marketing avenues, formulated an online campaign to market meetings and events
through an Internet portal, networking at various local events, as well as opt-in email newsletters and monthly promotional
updates.
Served groups ranging from 20 to 3,000 in size with full service meeting and event management.
Assumed managerial control of budgets, increased service performance and staff productivity yielding a 25% increase in
operating profit.
Bring It On! Dallas, Dallas, TX 2005 to 2006
Operations Manager
Direct full-service meeting and event planning, strategic sales and marketing, daily operations and leadership of contract staffing of 90+
onsite. Issued executive decisions including purchasing, design, and onsite management logistics and revenue generation. Key
Achievements:
Solely managed and coordinated clinical events including trade show break out sessions, Investigator Meetings, Advisory
Board Meetings and Advanced User's Courses, ranging from 20-3,000 attendees, including site selection, contract negotiation,
food and beverage selection, audio visual logistics, creating invitations and flyers using Adoble, advertisement and marketing
for events, and providing sole on-site support.
Managed and coordinated national sales meetings, product launch meetings, and internal training sessions including location
and site selection, contract negotiation, food and beverage selection, audio visual logistics, developing meeting agenda and
content, activity selection, and managing on-site support staff.
Developed from conception and manage Speakers Bureau program including identifying and developing Key Opinion Leaders
and Faculty, both nationally and internationally, and organizing their speaking engagements.
Generated over $300,000 in additional revenue for 2005 and 2006 through effective planning, marketing, and recruiting of
targeted events.
Managed and maintained on-going relationships with key customers, outside vendors, and trade associations as well as
working closely with colleagues to maintain integrity and goals of the organization.
Carey International, Dallas, TX 2004 to 2005
Group Sales Specialist
Carey is the world's premier chauffeured services and innovative, value-added transportation solutions provider, delivering an
unparalleled customer experience. Offering the widest range of chauffeured ground transportation services for business travel, road
shows, meetings and events, private aviation, luxury hotels, personal travel, and ground logistics. Key Achievements:
Expanded sales by maximizing service and logistics to clients.
Responsible for contract negotiations with clients for VIP ground transportation, onsite logistics, and event management.
Managed all computers, Internet and Management Reports for the entire office.
Developed and maintained contracts with Hotels, Destination Management Companies (DMCs), Corporations and individual
clients.
Increased profit and performance by 60%
Produced production reports for office on a daily basis.
USA Hosts Dallas, Dallas, TX 2000 to 2005
Office Manager
Responsible for providing a wide variety of timely and effective administrative support to the General Manager, Sales & Operations
Team, Coordinated administrative support activities with the entire management team, senior executive staff, external customers, and
supply chain partners. Assisted the management team in preparing reports that monitor cost trends, service defect trends, and
compliance to critical service levels.
Managed the office by maintaining day-to-day accounting processes of accounts payable/receivable of more than
$150,000.00, as well as resolving any vendor issues regarding payments due.
Prepared all collections communications with a past due rate of less than 1%; maintained that rate for more than 3 years.
Turned in bi-weekly hours to corporate payroll department for internal and external staff of more than 90; maintained all
personnel files.
Provided weekly data for the managers' checking account, request for payment and petty cash for transmitting to the corporate
office, as well as monthly and fiscal reports in all areas. Assisted with the monthly expense reports of all internal staff.
Responsible for submitting quarterly projections of incentive groups that use the Dallas office to our National Sales Team.
Ordered and maintained office supplies and equipment, training all staff in use of all office equipment and Goldmine database
software, as well as being the administrator of Goldmine for the Dallas office.
Created the Standard Operation Procedures (SOPs) manual for the Dallas office and worked with our corporate office to
maintain the Corporate Procedures and Policies handbook as well.
Assumed all records management duties as required.
Provided support for day-to-day activities for the Operations Department by creating Arrival and Departure Manifests for
incoming groups, signage, terminal information, menu cards and payroll sheets, among other items for programs. Assisted in
day-to-day support of the Sales Team by creating sales and collateral materials for potential clients, arranged travel & housing,
and other duties as requested.
Partial Client List
Circuit City Carey International
XM / Sirus Radio Scientific Connexions
Johnson and Johnson ADP
Visa Swett & Crawford
PWC KPMG
Academics
University of Phoenix, Las Colinas, TX Present to 2012
BS: Business Management & HR
Associations
Meeting Professionals International (MPI)
Christian Meetings and Conventions Association (CMCA)
DallasBlue Meeting Manager
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