Customer Service Management

Richard Cavoretto

Email: *********@********.***

Address: PO Box 3074

City: Oakhurst

State: CA

Zip: 93644

Country: USA

Phone: 559-***-****

Skill Level: Management

Salary Range: $40,000

Primary Skills/Experience:

See Resume

Educational Background:

See Resume

Job History / Details:

P.O. Box 3074

Oakhurst, California 93644

Phone 559-***-****

E-mail *********@********.***

Richard Cavoretto

Objective

Part time position, other than Sundays, that I qualify for with my experiences.

Summary of qualifications

Work Experience

2011 and 2012 Summers

Desert Pines Baptist Assoc P.O. Box 297 Snowflake, AZ 85937

R. V. Minister at K-Bar R. V. Resort in Show Low

Conduct services and Bible studies.

Get to know park residents.

Lead prayers at park gatherings.

Minister in music.

2010 to 2012

Asera Care Hospice 850 West Alluvial Fresno, CA 93711

Volunteer Chaplain

Chaplain care to the terminally ill and their family.

Respite care for caregivers.

1999 to July 2010 First Baptist Church - 49547 School Road, Oakhurst, California 93644

Senior Pastor

Pulpit and teaching ministry aimed at drawing the un-churched, feeding the people of the church and nurturing them to spiritual maturity and personal service.

Conducting marriages funerals, baby dedications, baptisms, communion services, ordination services.

Leading Church Council and business meetings.

Setting an example of witnessing and teaching how to witness.

Ministering vocally with solos, in groups, and in choir. (My wife is an accomplished pianist and frequently accompanies me.) Leading some congregational singing.

Visiting in the hospitals, homes, convalescent homes, prisons and Juvenile Halls.

Served on Nominating and Credentials committees in the Mid Valley Association.

Prepared printed sermon guides, and power-point presentations.

Delivered a monthly radio message.

Led our church to re-organize our structure to reflect the nature of the church.

Led our church to update bylaws.

Designed classes to develop and equip from inquirers to active serving members.

Implemented a blended and seamless worship service.

Led through projects to improve the beauty and function of facilities.

Implemented strategies to improve communication.

Ministered after school in the CEF Good News Clubs.

Developed small groups.

First Baptist tithed to the Cooperative Program and Cal Baptist University. We also gave special offerings for International, North American, and State missions. First Baptist received special recognition for our generous giving to international and North American missions.

We sent about 100 Operation Christmas Child boxes each year.

We supported local community ministries: Crisis Pregnancy Center, Food and Clothing Center, Madera Rescue Mission, Camp Sugar Pine, Gideons International.

Our church had a volunteer rate of nearly 50% of our active members.

1967 - 1999 California State Automobile Association in Hayward, San Francisco, San Pablo, Daily City, Newark, and Fresno, California

Claims Adjuster, Litigation Specialist, Bodily Injury Supervisor, Claims Instructor

Conducted liability and claim value investigations; negotiated with body shops, contractors, claimants, and attorneys.

Directed field adjusters and defense attorneys. Extended settlement authority. Presented cases for authority in executive level committee. Conducted claims audits of company offices and defense firms. Monitored trial discovery and trials. Designed training materials.

Managed claims personnel from new-applicant interviews/ assessments through training completion. Conducted performance reviews, assigned classes and monitored quality. Scheduled vacations, coordinated classes and scheduled field relief. Assured compliance with applicable laws and regulations. Resolved complaints, negotiated settlements. Participated in mediations. Participated in goal setting. Maintained vehicle fleet. Managed costs and expenses.

Designed and presented cross-training model for new injury adjusters which was subsequently adopted by company training staff.

To resolve a common time consuming problem, designed a form letter widely used throughout the company.

Developed a method to flag and correct common violations of Department of Insurance regulations.

I was frequently commended for exceeding members service expectations.

California State Automobile Association in Hayward, San Francisco, Daily City, Newark, and Fresno, California

Formal Education

Professional Development

1968 - 1983

Grace Baptist Church, 37112 Second Street. Fremont CA 94536

Senior Pastor

Bi-vocational, I led struggling new church from small group meeting in a rented hall to a strong assembly owning our building and able to support a full-time pastor and assist missionaries.

Resigned as pastor after fifteen years in order to address pressing needs of our oldest child. I continued to work harmoniously with my successor for another ten years, before moving to Oakhurst,

Conducted a weekly service at a convalescent hospital and a mental health facility.

Our church experienced steady growth in maturity and numbers, and maintained good will and harmony during transitions and 15 years in the pastorate.

AA, Liberal Arts

California College of Arts and Crafts, Oakland CA

American River College, Sacramento CA

San Francisco City College, San Francisco, CA

Chabot College, Hayward, CA

Landmark Baptist College, Sacramento and Hayward, CA

Slidell Baptist Seminary, P.O. Box 7, Slidell, LA 70459

OVER 50 COURSES COMPLETED

Christy Associates, Susan Christy, Ph.D.

Leadership Effectiveness Skills, Working in Teams

Law for Management

An assortment of 13 courses including medical and disability issues, Workers Compensation, Discrimination laws, Diversity, Workplace violence prevention, Progressive discipline and documentation, the hiring process, the separation process, Sexual Harassment, Maintaining a harassment-free workplace.

Institute for Management Studies

Dealing with Difficult People; Turning Obstacles into Opportunities; Making Change Work: Breaking Mindsets and Creating New Possibilities; Thinking Strategically; Courageous Leadership: Visions, Values, and Actions; Maximizing Your Influence in the Organization; Manager as Coach and Counselor: Using Feedback for positive change; Motivation, Cooperation and Trust; Leadership Redefined: New roles and Competencies for Middle Managers,

Associated Management Institute Studies, Inc.

Getting Things Done Now! Methods for Self-management and Effective Delegation; Working with People

The Critical Thinking Institute

Critical Thinking 2000: Quantitative Thinking Imperatives for Continuous Improvement of Personal and Organizational Change.

Sandra E. Wolfe

Writing with an Impact

The Henderson Group

Business Dialogue

Career Track

Stress Management; How to Listen Powerfully

Catipult

Instruction in Windows 3.1

American Red Cross

First Aid

CSAA Classes

These classes dealt with a variety of subjects as Customer Service Excellence, Professional Excellence, Training Skills, Communication Workshops, Leading Change, Interviewing Skills, Time Management, Dealing with the Irate Customer, Delegating for Results.

Institute In Basic Life Principles

112 hours of instruction; plus Annual Ministerial Seminars dealing with all areas of Ministry.

Southern Baptist Training

Ministers conferences; On Target Evangelism Training; F.A.I.T.H.; Intentional Interim Training; Purpose Driven seminars; Celebrate Recovery seminar.

Link Care Counseling Center

One week of Classes in counseling, personality disorders, shepherding Gods flock

Informal

Education

Extracurricular activities

Community activities

Over 40 Years of Continuous Self-Directed Studies in Issues Concerning Ministerial Effectiveness

Bibliology, Theology, Anthropology, Soteriology, Ecclesiology, Eschatology, Counseling, Cults, Creationism v. Naturalism, Church Growth, Three week Holy Land Experience.

Professional award winning artist, a member of the Timberline Art Gallery in Oakhurst, CA and High Country Gallery in Pinetop, AZ. Read music and have composed some Scripture Songs.

Eastern Madera County Mountain Ministerial Association -- served as vice president and as president. Organized special community events like Good Friday events.

Child Evangelism Fellowship After School Bible Club. Worked with a team teaching children after school at Oak Creek Elementary, Oakhurst.

Tough Love Parent Support Group Coordinator, Fremont, CA. Received an award for excellence in human services presented by Senator Bill Lockyer and Fremont Mayor Gus Morrison. Spoke on local TV news as a representative for Tough Love.

References

Sharon Cook Former Discipleship Coordinator at First Baptist, Oakhurst. Currently a co-worker in the summer R.V. ministry in Arizona. 702 S Meridian #165, Apache Junction, AZ 85120 408-***-****

Pastor Steve Morris Ordained under my ministry at First Baptist -- Now at Grantland Ave. Baptist Church, Fresno 559-***-****

Lindy and Virginia Fargher Long time friends. 4618 Volo Mine Dr. Diamond Springs, CA 95619 530-***-****

Ruth Cox Former member -- 1303 North 22nd Ave. Paragould, AK 72450 870-***-****

Conan Brink Former Music Director at First Baptist 269 East Diamond Trail, Queen Creek, AZ 8243 480-***-****

Sharon Selinski Sharon is the secretary at First Baptist Church P.O. Box 266 Oakhurst, CA 559-***-****.

Carlos Ortiz Pastor of Stoney Creek Baptist Church of Coarsegold where I lead the music worship ministry and am president of the board of directors. 47213 Modoc Road Coarsegold, CA 93614 559-***-****

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