Customer Service High School

Joshua Harvey

Email: abpb3x@r.postjobfree.com

Address:

City: Jacksonville

State: FL

Zip: 32277

Country: USA

Phone: 904-***-****

Skill Level: Any

Salary Range:

Primary Skills/Experience:

Experience in fast paced production bases office setting and excellent people skills . Versed in Latitude, Noble, and LiveVox. Multiple management levels and experience in retail and food service. Versed in payroll, schedule making, and team leadership.

Educational Background:

High School Dipolma from Terry Parker High, Jacksonville FL 1/2001 to 3/2005 (High School)

Job History / Details:

Professional Summary

Experience in fast paced production bases office setting and excellent people skills . Versed in Latitude, Noble, and LiveVox.

Multiple management levels and experience in retail and food service. Versed in payroll, schedule making, and team leadership.

Core Qualifications

Excellent people skills

Ability to adapt to changes quickly and effectively

Able to type 45 words per minute

Team Leadership

Results-oriented

Self-motivated

Customer Service

Cold Calling

Computer Literate

Marketing

Credit and Collections

Customer Satisfaction

Computer Proficient

Creative Problem Solving

Management Skills

Extremely organized

Positive and friendly

Exceptional time management

Experience

April 2010 to November 2012

Enhanced Recovery Company Jacksonville, Florida

Collection Representative

Worked in results-oriented job. Entered data promptly and efficiently.Recognized as top collector multiple months and brought in over $400,000 new money in the first ten months of 2012.Consistently met and exceeded department expectations for productivity and accuracy levels. Identified customer's ability to pay.

Made reasonable procedure exceptions to accommodate unusual customer requests.Demonstrated mastery of customer service call script within specified timeframes.

June 2006 to February 2009

McDonald's Jacksonville, Florida

Shift Manager

Conducted daily pre-shift and weekly departmental meetings to ensure organizational efficiency.Scheduled and directed staff in daily work assignments to maximize productivity.Continually monitored restaurant and took appropriate action to ensure food quality and service standards were consistently met.Minimized loss and misuse of equipment through proper restaurant supervision and staff training.Assigned tasks and oversaw the direction of employees to ensure compliance with food safety procedures and quality control guidelines.

July 2006 to September 2008

Jagmania Jacksonville, Florida

Store Manager

Computed sales prices, total purchases and processed payments.Described merchandise and explain operation of merchandise to customers.Maintained knowledge of current promotions, policies regarding payment and exchanges, and security practices.Placed special orders and called other stores to find desired items.Recommended merchandise based on customer needs.Operated a cash register to process cash, check and credit card transactions.Guided customers in choosing items that reflected personal style and shape.Administered all point of sale opening and closing procedures.Replenished floor stock and processed shipments to ensure product availability for customers.

Education

2005 Terry Parker High Jacksonville, Florida

High School Diploma

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