Insurance Technical Support

Kuljeet Puri

Underwriter/Insurance/Claims

Brampton, ON

*****************@*****.**.** - 647-***-****

* More then 5 years of experience in Insurance underwriting industry

* Capable of working as a Team Player

* Consistently maintain a positive attitude and enjoy helping people

* Articulate and very effective working with people of different backgrounds and temperaments

* Accurately record, remember, and verbally communicate detailed information

* Quickly grasp complex situation and tern them into manageable task

* Provide quality work even when under extreme time pressure and deadlines

* Collaborate in team to provide quality work

* Self motivated and flexible

Work Experience

Front Line Underwriter

TD INSURANCE - Etobicoke, ON

May 2008 to June 2012

Advise client of the product available and provide them suggestions based on my industry knowledge

* Possess a thorough knowledge of the Clients products and can provide detailed information to

customers, taking payment using different credit card and setup auto payment using checking account

information.

* Has fluency in responding to common questions asked of customers

* Underwrite files and find the correct premium for the right risk

* Serves to improve customer product knowledge, services / features and tracking order information to

satisfy customer requirement.

* Perform outbound follow up as required for customer satisfaction, frequently problem occurs or

customer willing to leave company

* Initiates customer fulfillment requests via standard procedures and/or third party contact

* Explaining client of the products and finding the correct product for them based on their needs

* Reads and researches relevant materials and resources to stay current in product / program knowledge

Technical Support

IBM Global Services

September 2006 to December 2008

As a Technical Support agent my main role is to focus on business customers. We have to provide all

type of technical support for the software..

* Provide Support to the client on telephone based in U.K.

* Follow Trouble shooting guidelines to perform the task.

Quality Analyst

MINACS WORLDWIDE

1

July 2007 to June 2008

Missisagua, ON

* Responsible for Quality in the call center division, duties included answering customer queries, problem

solving and providing detailed information on new products

* Opening new accounts and the implementation of new systems for new customers for different products

* Verify if clients needs were understood correctly and were they offered the correct kind of product as

per their needs

* Required to meet specific performance standards

* Calling customer to inquire about service problem or billing problem to resolve and keep customer with

company for long time.

38 Major Oaks Drive *****************@*****.**.**

Brampton, ON, L6V 3K2 (C)647-***-****

Education

Bachelors Of Computer Application

Career College

April 2003 to April 2006

CIP Cources completed in Insurance Education

Insurance Institute of Canada - Toronto, ON

Skills

General insurance lic, Life insurance

Additional Information

Computer skills:

Operating System: Windows 98, Windows NT 4.0/2000/XP/2003.

Other Package: MS Office 97/2000/2003/2008, Adobe Acrobat, Photoshop, Dream weaver, flash

2

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